Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.
The role will require travel as needed and directed by management. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
What You'll DoAnswer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention.Return missed phone calls and emails promptly.Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.Accurately record parts transactions and data into Dealer Management System – attention to detail critical.Conduct transactions with systems; walk customer through order and provide summary.Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.Maintain records of time, expenses and materials.Communicate estimated parts ship and arrival time, including regular updates.Follow up with customer on parts order and ensure complete satisfaction with the order.Perform other related duties as assigned.Help maintain cleanliness of service centre.Effectively handle multiple priorities, organize workload, and meet deadlines.What You'll BringKnowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.Understanding of basic automotive techniques related to repair and servicing of automobiles.Experience in automotive equipment and servicing methods.DMS Systems, SAP, MS Office Suite.1-3 years' experience in the automotive industry.Excellent oral and written communication skills as well as the ability to follow instructions required.Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.Maintain and perform top-level professional integrity and appearance as a parts advisor.Dealer automotive service experience a plus.Compensation and BenefitsIn addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
Employee Stock Purchase Plan (ESPP).Parental leave (no minimum employment period).Primary carers – 18 weeks at full pay or 36 weeks half pay.Secondary carers – 6 weeks full pay.Employee Vehicle Loan Program.Novated Leasing (AU only).Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them.Bike to work – $10 per day if you cycle to work.Birthday Leave & Volunteer Leave.Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla's discretion with no prior notice. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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