We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful. Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. Candidates must be Brisbane or Sydney based, or willing to relocate.
This is a 12-month fixed term role.
What you'll be doing:
Are you ready to help drive strategic value through high-impact airline partnerships? We are looking for a dynamic Partnership Specialist to join our team and play a key role in maximizing value creation across Virgin Australia's portfolio of airline partners. In this role, you will cultivate and manage strong relationships with assigned airline partners, driving value creation through codeshare, interline, and loyalty program collaborations. You will also develop and execute strategic initiatives that ensure mutual benefits for Virgin Australia, Velocity Frequent Flyer, and our airline partners. A key part of the role involves collaborating with internal stakeholders to ensure that processes across Virgin Australia and Velocity Frequent Flyer effectively support our airline partnerships, enhancing partner collaboration and improving customer journeys and member experiences. You'll be great in this role if you have:
Minimum 5 years' experience in a commercial or operational role within the airline industry. Proven ability to manage airline commercial performance and develop strategies to improve key metrics like revenue, market share, yield, and customer experience. Strong stakeholder management skills, including working across cultures. Excellent communication skills, both written and verbal. In-depth understanding of airline passenger processes, including distribution, commercial strategies, and service delivery. Solid knowledge of airline performance metrics and financial reporting. Familiarity with IATA passenger standards (reservations, ticketing, interline billing, baggage, scheduling) and multilateral agreements (MPA-P, MITA).
Desirable but not essential:
Industry qualifications in IATA passenger standards (e.g., fares, ticketing, proration). Experience managing airline partnership agreements across commercial, financial, and customer service areas. Analysing airline financial performance, including P&L, and experience with financial planning. Experience managing commercial performance in international markets, especially in/outbound Australia. Proficiency in Microsoft Excel for financial modelling and Power BI for scorecard reporting. Project management and data analysis expertise. Knowledge of airline systems (PSS, GDS) and processes (reservations, ticketing, check-in). Familiarity with airline industry data sources like IATA DDS and Diio Mi.
What you'll get from us:
We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): Discounted flights for you and your loved ones (including $1000 worth of travel credits per year). A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs. One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road. Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide. Cheaper hospitality, retail, technology, beauty and wellness services. Free counselling and access to a wellbeing app to support your physical, mental, social and financial health. 'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
Equality rules:
We're all individuals. We love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family. Ready to apply?
We're ready to hear from you. Apply now. #J-18808-Ljbffr
