We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.
Like any good mission, this one starts with our people.
Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.
Job OverviewWork type: Full Time
Location: Brisbane, Melbourne, Sydney
Job type: Velocity Frequent Flyer, Customer Experience & Product
Hello. We're Velocity Frequent Flyer, one of Australia's largest loyalty programs. With more than 11 million members (and counting!), we live and breathe travel, and we love sharing our passion for memorable experiences with our members.
Imagine being immersed in a world where every day is an adventure, where you have the power to turn dreams into reality. Where you're a part of a team that's rewriting the rules for how loyalty programs work and what they can bring to members. That's the journey you'll be on in our team. Enabling members to redeem their points fast for breathtaking getaways, financial benefits, shopping experiences and a whole lot more. All the while benefiting from a role that is part of the Virgin Australia Group, with all the exciting perks, support and opportunity available to our team members.
What you'll be doing: The Airline Loyalty team is responsible for driving partnership growth with Virgin Australia, our Airline Partners and non-air partners as well as the evolution of the program design. This opportunity is responsible for focusing on partners, products and initiatives that drive members to redeem their Points, encourages members to earn Points with our suite of non-air travel partners, and focuses on maintaining and delivering a world class loyalty program.
You'll be great in this role if you: Come with direct account or partnership management experience either in a commercial, loyalty or agency roleAre a self starter, having the ability to produce high quality outputs with minimal supervisionPossess solid relationship, interpersonal and portfolio management skillsHave commercial awareness and strong business acumenHave planning, budgeting and reporting experienceHave experience in sales, direct marketing retailing and CRMAre a keen negotiator and comfortable navigating through stakeholder relationships and contracts (desirable)Come with an understanding of campaign management process and objectivesHave a university degree in Business, Commerce or MarketingHave an understanding of loyalty businesses and concepts (desirable)Understand the commercial dynamics of the airline industry (desirable)Agile fundamental knowledge (desirable)Have a natural ability to pivot quickly and change direction when a new opportunity presents itself (desirable)Can work effectively in project teams (desirable)What you'll get from us: We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)Flexible working arrangements (including work hours and work from home)Discounts on travel insurance, car hire, accommodation and experiences worldwideHospitality, retail, technology, beauty services and wellness discountsA comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financialDress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of youEquality rules: We're all individuals. We love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply? We're ready to hear from you. Apply now.
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