Our Journey ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car. Their brainstorming session sparked the concept of a more rewarding way to shop, starting with the idea of earning online Cashback. From those late-night musings emerged the ShopBack Group, now the leading shopping, rewards, and payments platform in Asia-Pacific. With over 45 million shoppers across 12 markets (and counting!), ShopBack now facilitates more than half a million transactions daily for over 20,000 online and in-store partners. Fresh off its debut in the European market, ShopBack is on the lookout for thrill-seekers to embark on this exhilarating journey to build The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation. Warning: Not for the faint-hearted. Possible side effects may include spending more on shopping (but don't worry — you earn Cashback). ==========
This will be a Casual role. Yours Adventures AheadOnboard and educate new merchants on the ShopBack platform once closed by the Business development team.Visit our diverse range of merchants across Sydney to deploy our BAU and campaign POSM materialsBe part of the end-to-end setup and work with various internal and external parties to ensure that all functional processes are set in place before the merchant is live.Work collaboratively across the organization with Tech, Customer Service, Marketing, and Business Development teams to optimize and scale current processes.Conduct quality assurance during merchant visits to ensure POSM condition and positioning align with our branding guidelinesWork with the Customer Service team to problem-solve merchant-related issues such as invalid QR codes and proactively implement solutions to prevent future recurrences.Essentials to Succeed0-2 years experience in retail/event operation/onboarding role, open to fresh grad applicantsAvailable to work 3 days per week, with flexibility to adjust depending on workloadStrong interpersonal and communication skillsA problem-solver who's not discouraged by failure or mistakesAbility to grow and learn in a challenging and fast-paced environmentDriven to contribute to building a successful business in one of the fastest-growing start-ups in AustraliaSelf-motivated with a proactive attitude, capable of managing tasks independently and meeting deadlinesWilling to commute to various places within Sydney every day. Must have access to car and driver's license. Mandarin language proficiency is an added advantage but not requiredExclusively for ShopBackers * Hybrid working and work-from-anywhere benefit * Competitive compensation * Transparent career progression paths and learning opportunities * Candid, open and collaborative culture * Talented and driven teammates across the world * Fun-filled activities and celebrations all year round
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