ABOUT US The ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. In 2023, the Group expanded its offerings into Germany, signalling its entry into the European market.
Driven by the vision to be the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.
Founded in 2014, ShopBack now powers over US$4 billion in annual sales for over 20,000 online and in-store partners. Facilitating upwards of half a million transactions daily, ShopBack continues to provide value to both members and merchants through its innovative offerings. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.
========== This will be a Casual role. ResponsibilitiesOnboard and educate new merchants on the ShopBack platform once closed by the Business development team.Visit our diverse range of merchants across Sydney to deploy our BAU and campaign POSM materialsBe part of the end-to-end setup and work with various internal and external parties to ensure that all functional processes are set in place before the merchant is live.Work collaboratively across the organization with Tech, Customer Service, Marketing, and Business Development teams to optimize and scale current processes.Conduct quality assurance during merchant visits to ensure POSM condition and positioning align with our branding guidelinesWork with the Customer Service team to problem-solve merchant-related issues such as invalid QR codes and proactively implement solutions to prevent future recurrences.Requirements0-2 years experience in retail/event operation/onboarding role, open to fresh grad applicantsAvailable to work 3 days per week, with flexibility to adjust depending on workloadStrong interpersonal and communication skillsA problem-solver who's not discouraged by failure or mistakesAbility to grow and learn in a challenging and fast-paced environmentDriven to contribute to building a successful business in one of the fastest-growing start-ups in AustraliaSelf-motivated with a proactive attitude, capable of managing tasks independently and meeting deadlinesWilling to commute to various places within Sydney every day. Access to own vehicle and driver's license strongly recommended. Mandarin language proficiency is an added advantage but not requiredPerks * Hybrid working and work-from-anywhere benefit * Competitive compensation and stock options * Transparent career progression paths and learning opportunities * Candid, open and collaborative culture * Talented and driven teammates across the world * Fun-filled activities and celebrations all year round Join our team to drive growth and success at ShopBack today!
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