At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.
More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.
Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ? of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.
We're growing fast: Our community of 103 million registered users and 237,000 active partners across 18 countries have together already saved 373 million meals from going to waste!
We're looking for an exceptional Partner Growth Specialist to join the Australian superstar team at Too Good To Go in Melbourne.
Your role
As a Partner Growth Specialist, you will act as the main contact for a portfolio of our partner stores. You'll work closely with them to drive growth and optimisation, as well as focus on retention. You will be comfortable in effective prioritisation, ensuring you are aligned with business goals and engaging your portfolio. Your ultimate aim is to keep partners growing, consistently supplying, and inspiring them to help us grow our mission.
Responsibilities + Duties
Skillfully manage and grow a large portfolio of partners through phone, email and text communication, while responding promptly to incoming partner queries.
Build strong relationships by understanding partner priorities and needs allowing you to proactively identify opportunities to grow the store and optimise their supply.
Conduct analysis of store performance to ensure a high retention rate, reduce refunds, and improve partner and customer experience.
Develop in-depth knowledge of our internal tools and collaborate with teams to support and improve partner experience.
Be comfortable with prioritising - working through call lists and campaign actions in a timely manner.
Work closely with the Customer Experience Team as a partner advocate to continuously help improve user experience + education.
Key Capabilities
Experience in a B2B client facing role, such as Sales, Account Management or Customer Service.
Terrific talkers (and active listeners) with the ability to effectively and quickly connect with partners over the phone.
Excellent written and spoken communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners.
An empathetic and patient approach.
Autonomous and independent - you are able to schedule your time and juggle multiple tasks at a time.
A positive and proactive mindset, ready to adapt to the needs of a fast-growing organisation and take initiative.
A team-player who is keen to learn, collaborate and bring your ideas to the table.
You have an eye for detail, are super organised and take initiative.
A data-driven problem solver: you're able to think ahead and identify areas of opportunity.
Experience working with CRM platforms (e.g. Salesforce) is ideal, but not compulsory - you can learn!
You have full Australian working rights (no working holiday visas).
Our values:
We Win Together
We Raise the Bar
We Keep It Simple
We Build A Legacy
We Care
What we offer
A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
The unique opportunity to join the pioneering team leading the expansion of a proven food surplus marketplace into Australia.
Working alongside an international community of users, partners and 1,100+ colleagues across 17 countries that are on the same important mission.
Personal and professional development opportunities in a fast-paced scale-up environment.
An inclusive company culture where you can bring your authentic self to work.
Most of your time will be spent in the office with the team or out in the field talking to prospective partners but we do offer flexibility to work from home as well.
A strong, values-driven team culture where we celebrate successes and socialise with colleagues.
Benefits
20 days of annual leave plus additional 5 days p.a. after 6 months of employment.
10 weeks parental leave at full pay, available to all natural and adoptive parents after 6 months.
Shareback Volunteering Days: Up to 4 paid volunteering days to help tackle food insecurity.
Learning, career development and performance recognition programs because hard work should never go unnoticed.
Access to Employee Assistance Program & regular care conversations so you can bring your best self to work.
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