About Perth Airport Perth Airport is Australia's Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world.
Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians.
Perth Airport is investing more than $5 billion in new infrastructure so we can support our airline partners to grow, offering more services to new destinations and an improved customer experience.
Over the coming decade we will expand T1 International, and build new domestic terminal facilities, a parallel runway, two multi-storey carparks and our first airport hotel.
This will deliver one airport for the people of Western Australia which will host all flight services in a central location giving passengers a seamless, world-class travel experience.
The Perth Airport estate is spread over 2100 hectares and has developed a $1.5 billion portfolio of existing industrial premises and significant vacant land holdings.
The Role: General Manager Customer, Digital & Marketing Perth Airport is seeking a General Manager Customer, Digital & Marketing to lead the strategy and execution of customer, digital, and marketing initiatives.
This role is pivotal in shaping Perth Airport's commercial and customer experience outcomes by driving innovation across digital channels and ensuring seamless marketing execution for core revenue-generating streams, including Retail, Ground Transport, Property, and Aviation.
You will deliver exceptional value to customers, advance data-driven retail marketing, and execute the Digital Roadmap.
A key focus will be leveraging these strategies to mitigate potential disruption from upcoming construction works while maintaining customer satisfaction and driving revenue growth.
Reporting to the Chief Commercial Officer, this position offers an exciting opportunity for a commercially astute and strategic leader to elevate Perth Airport's customer, digital, and marketing capabilities.
You will play a critical role in creating a market-leading customer experience, fostering a high-performing team, and developing future leaders.
Key Responsibilities Leadership: Inspire, manage and coach the customer experience, marketing and digital teams in a collaborative, innovative and high-performance manner.
Customer: Implement and embed the customer experience strategy, ensuring seamless and consistent interactions while fostering a customer-centric culture.
Digital: Lead the delivery of a digital roadmap, focusing on mobile app development, e-commerce, and digital channel optimisation to drive incremental revenue.
Marketing: Develop and execute retail marketing strategies, aligning them with Perth Airport's revenue goals and enhancing customer engagement.
Commercial Focus: Balance short-term revenue generation with long-term brand-building initiatives.
About You You are a strategic and commercially driven leader with extensive experience in customer-centric industries.
You have a proven track record of leading data-driven and customer segmentation marketing initiatives, delivering innovative digital strategies that enhance customer experience and engagement.
To be successful in this role, you will have: Extensive leadership experience, with a demonstrated ability to lead diverse, high-performing teams.
Proven experience as a marketing leader, with a strong understanding of customer engagement, brand development, and data-led marketing.
Demonstrated success implementing marketing, digital, and customer strategies within industries such as airlines, large membership-based not-for-profits, banks, financial services, or large shopping centre corporations.
Strong stakeholder management, communication, and collaboration skills, with the ability to drive buy-in across multiple departments.
Exceptional commercial acumen, with a focus on delivering measurable outcomes and driving revenue growth across multiple channels.
What You Will Enjoy Perth Airport offers a competitive compensation package that includes benefits such as financial incentives, discounted private health insurance, employee wellness programs, and flexible working arrangements.
Their collaborative, energetic, and supportive work environment is designed to foster teamwork and support personal well-being.
Additionally, they are committed to professional growth and development, providing ample opportunities for their team members to advance their skills and careers.
This holistic approach to employee benefits and professional development ensures a rewarding and fulfilling work experience for all their staff.
Please be ensured that all applications and communication are kept completely confidential at all times.
For further information and a detailed position description, please contact: Ryan Hathrill, General Manager WA Email : ****** Phone : (08) 9278 2533 #J-18808-Ljbffr