Participant Support Officer

Are you ready to take that next step?A huge range of opportunities exist in a Federal Government in regional Melbourne- Swan Hill (3585)If you know you are a Customer Service superstar who genuinely wants to help people, then I really want to hear from you.AS THESE ARE FEDERAL GOVERNMENT ROLES - ONLY AUSTRALIAN CITIZENS ARE ELIGIBLE TO APPLY.Feature Role:APS3 - Participant Support Officer : - $37.36ph + SuperParticipant Support Officer :In this position you will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. There may be a certain level of public contact & you may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.Some of the responsibilities in this role include (but are not limited to):Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.Managing the team shared email inbox, appointments and telephone enquiries.Coordinating appointments with the use of office facilities and ensuring facilities are accessible for participants.Supporting planning teams.Undertaking a range of data entry activities and ensuring follow up is completed.Receiving and recording complaints and other feedback in the Organisations Business systems.What next? Carefully read the below:Please apply here and remember you MUST include a cover letter with your application addressing the above.You must be an Australian Citizen to be eligible to apply.This is not a work from home or Part Time position. It is full time only and is full time onsite at your designated office.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.skillsCustomer service, Administration , Reception, Government expereincequalificationsAdministration and customer serviceeducationSecondary School/High School