Participant Support Officer - Customer Service

Details of the offer

Participant Support Officer - Customer ServiceLocation: Geelong, VICContract: approx 12 monthsHourly Rate: $37.36 per hour + superStart Date: ASAP
About the OrganisationJoin a Federal Government organisation committed to placing stakeholders at the heart of their work.
Our values reflect a passion and dedication to building a positive, stakeholder-centred culture.
About the OpportunityAPS3 Participant Support Officer, 12-month contract with a strong possibility of renewal or permanence.
This is a full-time position, based in Geelong.
The initial three months will be based in office with work from home flexibility following this.
Only Australian Citizens are eligible to apply.
About the TeamNational Delivery is responsible for engaging with participants and managing participant plans and supports.
State/Territory-based business units manage the operating functions of the agency, ensuring accessible, nationally-consistent participant experiences.
About the Role This role involves directly engaging with participants to resolve matters through planning tasks that adhere to legislative requirements.
Key responsibilities include providing front-line support at the office counter and reception, assisting participants with enquiries, and guiding them through self-help kiosks and online support services.
Additionally, the role includes managing team communications, scheduling appointments, and coordinating participant visits to ensure that facilities are fully accessible.
This work is essential to maintaining a positive, streamlined experience for all participants across the agency's operations.
Key ResponsibilitiesHandle and resolve participant matters by performing planning tasks in line with the relevant Act, including research, report preparation, and follow-up.Provide front-line support at the office counter/reception, assisting participants with enquiries, self-help kiosks, and online services.Manage team communications and scheduling by overseeing the shared email inbox, appointments, and phone enquiries.Coordinate and schedule participant appointments, ensuring that office facilities are accessible and meet participant needs.Conduct data entry, maintain records of complaints and feedback in the business systems, and ensure all follow-up actions are completed accurately.RequirementsAustralian CitizenshipCustomer service experienceLived experience of, or experience working with, disabilityInterested?
What Next?
Apply now!Note: Applications close on 20th November 2024.
Only successful applicants will be contacted.
Apply now and make a meaningful impact in a stakeholder-focused Federal Government organisation!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Talent_Dynamic-Ppc

Job Function:

Requirements

Pm Admin Assistant / Customer Service

Our client, based in the Vibrant Northern suburbs of Melbourne require an experienced Warehousing Administration staff member with a view to immediate commen...


Capture Recruitment Pty Ltd - Victoria

Published 8 days ago

Barista Maestro

10 November 2024 Team Leader (Barista Maestro) 18 hour contract At Costa Coffee, we are what we craft. It's about blending beans with dedication, serving u...


Tideri Jobbörse - Victoria

Published 8 days ago

Customer Assistant - Dan Murphy'S Tweed Heads South

Customer Assistant | Dan Murphy's | Share your passion Looking for an adventure? You'll fit right in at Dan's! As one of our spirited Customer Assistants, yo...


Endeavour Group - Victoria

Published 8 days ago

Customer Care Manager

Your new company Your new company is a premium volume builder that has had continuous growth and success in this market. Their point of difference is their s...


Tideri Jobbörse - Victoria

Published 8 days ago

Built at: 2024-11-22T04:39:53.792Z