Part-time Customer Support Specialist (Western Canada)
Hej!
We're Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark.
We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook.
Our primary markets are English-speaking: Canada, the US, Australia, and the UK - so we're aiming to expand our international team to serve customers and users all around the world.
If you are curious, driven and resilient, enjoy providing an exceptional customer support experience and are a strong communicator, this is where YOU come into the picture!
We're seeking a remote customer support specialist with excellent technical skills and insights to help us cover the Canadian and US Pacific/Mountain time zones (PST/MST time zones).
As a Customer Support Specialist at Driversnote, you will interact directly with our customers, providing them with an effective, easy and enjoyable experience.
You will serve all types of our users and customers, from new users and long-term customers to potential B2B large teams, relaying their needs to our product teams.
Our fantastic Support team is first-line support, meaning you will receive all types of inquiries - mostly surrounding bugs, educational questions or complex requests you'll have the pleasure of solving!
Your qualifications:
12 - 24 months of proven work experience in customer support.
Comfortable with working 100% remotely.
Strong communication skills in English (both verbal and written).
Other languages are a welcome bonus.
Passionate about providing fantastic technical customer support via chat, email, and phone.
Basic understanding and experience in software troubleshooting: capability to investigate app problems (e.g., installation errors, crashes, subscription and payment errors, performance issues).
Proactive and confident in navigating multiple systems and checking configurations.
Eye for commonalities and streamlining - eager to automate wherever possible.
Familiarity with remote communication tools like Slack.
Your responsibilities:
Provide a first-class support experience by email and phone to customers' technical, general, and team product queries.
Troubleshoot customer questions and drive investigations to resolve issues.
Provide video demos and onboarding to our larger B2B customers.
Collaborate with our Product teams and communicate via bug reporting and customer input (requests, feedback, UX improvements, etc).
Learn the Driversnote product deeply to support our customers effectively.
Your colleagues say that you:
Are resilient - you get it done and will stay with a task until it's resolved.
Enjoy the puzzle of solving open-ended problems.
Are a great relationship builder - able to build credibility quickly with various stakeholders.
Don't shy away from ambiguous situations and ask the right questions to untangle them.
Are patient and kind, no matter the situation.
The important details:
Must be located in Canada - Pacific or Mountain time zones.
Minimum 21 hours per week.
Expected to work 3-4 hours a day, 6 days a week.
36.50 CAD/hour, paid biweekly.
100% remote work.
33 vacation days per year.
Access to additional perks like health insurance, car rentals, gym passes, and more.
Who is the team?
Today, we are a 25+ team, sitting in our Copenhagen HQ and a handful of remotes in Australia, Canada, and Romania!
Being HQ'd out of Copenhagen means we're inspired by things like hygge and a good work-life balance.
We'll help you set up the best remote setup possible and ensure you still have time to connect with your team.
Plus, a trip to Copenhagen to meet us in your first year!
How to apply:
If interested, please send us an application from our job page.
There is a button to fill out an application.
Please note that we will review applications on a rolling basis.
If you're interested, do not wait :) If shortlisted, we will ask you to do a case study, followed by interviews.
Expected start date:
As soon as possible.
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