This is a Part-time Customer Support Specialist (Tyro Health) role with one of the leading companies in AU right now -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Tyro _Tyro Health provides tailored payment solutions specifically for the healthcare industry. We make payments easier for healthcare providers, insurers, software vendors and the everyday Australians they support. We help you pay at your medical practitioner, and simultaneously help your medical practitioner process and track claims. We do this alongside seamlessly integrating with their software and improving communication between government agencies (like Medicare) and healthcare funds._ This role is a hybrid part time position, **10am to 2pm, Monday to Friday.** What you'll do: --------------- - Communicate with healthcare practitioners and practice support staff by phone, to assist them with their queries. - Communicate with callers in a professional and efficient manner. - Educate our customers on the Tyro Health products and services. - Trouble shoot issues with our EFTPOS terminals and eCommerce platform. - Identify and escalate any customer complaints. - Collect customer feedback and communicate it to the relevant channels. - Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training in a timely manner and identifying/managing risks within your day-to-day role. - Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work What you'll bring: ------------------ - You enjoy interacting with customers and communicate clearly and efficiently. - You are comfortable working with technical concepts and can clearly articulate trouble shooting processes. - You take initiative to deliver best-in-class service and are passionate about customer excellence. - You have a bubbly phone manner and can build rapport quickly with our merchants. - You have a general understanding of how the claiming process works within the Australian healthcare industry. - You will preferably have a broad understanding of the payments industry. - Experience working in the healthcare sector is a bonus but not essential.
If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Tyro. ? Applying here is the first step in the hiring process for this role at Tyro. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
