This is a Part-time Customer Support Specialist (Tyro Health) role with Tyro based in Sydney, Australia
Tyro --
Role Seniority - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
More about the Part-time Customer Support Specialist (Tyro Health) role at Tyro
_Tyro Health provides tailored payment solutions specifically for the healthcare industry. We make payments easier for healthcare providers, insurers, software vendors and the everyday Australians they support. We help you pay at your medical practitioner, and simultaneously help your medical practitioner process and track claims. We do this alongside seamlessly integrating with their software and improving communication between government agencies (like Medicare) and healthcare funds._
This role is a hybrid part time position, **10am to 2pm, Monday to Friday.**
What You'll Do
Communicate with healthcare practitioners and practice support staff by phone, to assist them with their queries. Communicate with callers in a professional and efficient manner. Educate our customers on the Tyro Health products and services. Trouble shoot issues with our EFTPOS terminals and eCommerce platform. Identify and escalate any customer complaints. Collect customer feedback and communicate it to the relevant channels. Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training in a timely manner and identifying/managing risks within your day-to-day role. Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work
What You'll Bring
You enjoy interacting with customers and communicate clearly and efficiently. You are comfortable working with technical concepts and can clearly articulate trouble shooting processes. You take initiative to deliver best-in-class service and are passionate about customer excellence. You have a bubbly phone manner and can build rapport quickly with our merchants. You have a general understanding of how the claiming process works within the Australian healthcare industry. You will preferably have a broad understanding of the payments industry. Experience working in the healthcare sector is a bonus but not essential.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Tyro team will be there to support your growth.
???? Please consider applying even if you don't meet 100% of what's outlined ????
Key Responsibilities
???? Query Handling Complaints Resolution
Key Strengths
Written communication Service orientation Verbal communication
Why Tyro is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Tyro not with Hatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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