About The RoleIn this role you will be working as part of the City's Community Safety & Regulation team, where your primary function is to facilitate community compliance with state legislation relating to areas of parking and local laws.This is an outdoor, field based position, that will require you to issue penalty notices relating to parking infringements around the Geelong region, as well as providing education to the community and responding to complaints and queries regarding parking and local laws.The role incorporates a set component of weekend and after hours work over the course of the year.Work Type: Permanent Full TimeClassification: Band 4 $69,560 pa (plus Super and weekend rates)Key responsibilities include:Actively facilitate community compliance with all relevant legislation, acts, local laws, regulations and policies associated with the department's functions.Prepare and issue penalty notices and other necessary regulatory documentation.Liaise with the members of the community at all levels in relation to complaints, enquiries, tourist information and statutory requirements (e.g. parking, local laws, etc.)Investigate and follow up enquiries in relation to offences that occur against relevant local laws, acts and regulations and implement the necessary remedial action.Conduct minor repairs, maintenance and servicing of parking meters and associated equipment in a proactive and responsive manner to ensure their effective operation.About YouTo be successful in this role, you will require previous experience in a customer service role, a high level of resilience and the ability/confidence to interact with a range of different people. We require someone that is engaging, friendly and confident in their abilities, as well as being able to problem solve and think on their feet. You will need to be able to analyse situations, make decisions using sound judgement, but also empathise with community members.The role will require you to walk for extended periods, therefore requiring level of physical fitness. Previous experience in a similar regulatory role will be highly regarded.Preferred candidates will be required to complete a National Police Check and undergo a Pre-employment Medical Assessment as part of the recruitment process.Child Safety ResponsibilitiesWe are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments.Diversity and InclusionAt the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.Create our future together at the City of Greater GeelongJoin the City of Greater Geelong, a community-focused workplace on Wadawurrung Country. We deliver over 130 services to our growing population, striving to make our city a great place to live, work, and study. Our central location for Central Geelong-based employees is the Civic Precinct, Wurriki Nyal, a modern, sustainable, and inclusive workplace, along with our outreach locations.If you're passionate about inclusivity and community, apply now – we'd love to meet you!We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.Applications and EnquiriesClick the Position Description link to view more information about this position.Enquires: Nik Koutras – Team Leader Parking Services | | the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at noting your preferred method of communication and contact details and a member of the team will be in touch.To obtain a copy of the position description, please visit #J-18808-Ljbffr