Park Lane is dedicated to creating more than just places to stay—we create experiences that inspire connection, joy, and lasting memories. Joining us means being part of a mission to enrich lives, whether through beautifully designed homes, vibrant retirement communities, or family-friendly holiday destinations. Rooted in a family-owned legacy since 1992, the Hellings family built Park Lane on a foundation of exceptional service, quality, and attention to detail.
We operate holiday parks across Victoria, with accommodations and entertainment designed to "wow" families, as well as independent lifestyle communities where seniors feel at home. As we continue to grow, we're committed to empowering our team and supporting their professional development to deliver exceptional guest experiences every time. At Park Lane, we don't just welcome guests—we create moments they'll remember.
This role is based at Traralgon.
About the Role:
Join our team and immerse yourself in a picturesque holiday destination that feels like a getaway in itself! As the Guest Experience Officer , you'll partner with the Operations Manager to keep our park and front office running like clockwork while delivering exceptional service to guests and homeowners alike.
Responsibilities of the Guest Experience Officer:
Delight Guests: Be the friendly face and voice that makes every guest feel welcome and cared for. Own the Frontline: Handle calls, emails, and in-person inquiries with professionalism and efficiency. Master Bookings: Seamlessly manage reservations, cancellations, and transitions. Keep Finances Flowing: Oversee deposits, homeowner fees, and booking payments with precision. Solve Problems Like a Pro: Tackle guest concerns with speed and empathy, turning challenges into opportunities. Drive the Fun: Promote accommodations and park activities with enthusiasm and charm. Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Guest Experience Officer? Do you have customer service experience? Do you have experience in a sales role? Do you have a current Working With Children (WWC) Check? How many years' experience do you have in the hospitality & tourism industry? Do you have experience in administration? Hospitality & Tourism 51-100 employees
As a family business, we are committed to exceptional service, innovation, and fostering a workplace culture promoting growth, collaboration, and development.
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