Account & Relationship Management (Banking & Financial Services)
Full time
About us
Are you looking for a career with endless opportunities? There's more to us than banking.
P&N Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.
With over $8 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 180,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.
We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.
As part of our ongoing strategic customer-centric transformation, we're focussed on making it even easier to bank with us for our customers of today and the future.
About the role
Reporting to the State Manager Broker and working closely with the wider P&N team, this key role will see you responsible for the overall sales, service and relationship management of allocated Aggregator Groups and individual Brokers.
A key requirement is ensuring service delivery and expectations of both brokers and members are met.
What will you bring?
As our ideal candidate you will have advanced credit assessment and end-to-end loan processing skills in the Home Lending field and can negotiate and workshop with internal and external stakeholders to ensure all viable options are explored to assist the Member.
Your demonstrated experience in building and maintaining relationships in the Broker Market is essential along with a proactive attitude and a focus on providing exceptional customer service to crucial business partners.
What we can offer you
There's life at work, and life outside of work – and we understand that.
P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.
To help you live your best life through work, we offer an extensive range of employee benefits.
Work for a national multi-brand, customer-focused organisation Enjoy flexible work arrangements An incentive scheme for exceptional performance Be supported with leadership and professional development 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver Generous discounts on home loans, personal loans, insurance and other banking products and services Up to two weeks' additional purchased leave per year Two days' paid volunteer leave each year to use with a community partner of your choice An Employee Assistance Program At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion.
We encourage people of all abilities, backgrounds, identities, ages, and cultures to apply.
If you need assistance or require flexibility to be able to fully participate in the application process, please email us at
The closing date for applications is 27/12/2024.
(Please note that applicant screening and interviews may commence prior to the applications closure date.)
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