Scolmore are seeking a Bespoke Stock Administrator to join our busy customer service department, providing full administration support in the Bespoke Department.
Main Duties Dealing with the customer back orders for rework products on a daily basis. Raise work orders across multiple warehouses using the Sage system. Printing work instructions (bespoke design form) into the rework warehouse. Liaising with the Customer Service team on any outstanding bespoke orders or any stock issues. Completing the works order and transfer of stock on Sage to the location given. Once work is completed by the rework warehouse, filing and scanning of paperwork onto the DBquery online filing system. Checking back-order reports weekly. Liaising with the rework warehouse for any outstanding works orders not received back after standard lead time, arrange to reprint and prioritise work. Working on the 'non-stocked lines' report reviewing Customers Back Orders and raise works orders for these products (these may be reworked on-site or at our Scotland factory). Liaising with main warehouse to arrange movement of goods to the factory in Scotland and email the rework instructions to that warehouse. Working alongside the Bespoke Stock Co-ordinator to cover and support on all duties. Raising works orders for stock lines to rework in-house complete and transfer stocks on the Sage system. Liaising with the Technical department on reworking existing products and set up the rework instructions required. Liaise with the purchasing and supply chain departments on any reworks they have requested us to do in-house, raise works orders, completions, and transfer as above. Closely work with IT department to set up process and document the process of reworking of stock. Skills and Experience Be personable and professional. You should be flexible and adaptable, understanding what to prioritise. You will be required to work equally well in a team as well as being able to manage your own workload and effectively manage your own time. You must be extremely accurate and efficient at all times. You should have initiative but also be able to closely follow instruction. Have good problem-solving skills and should be extremely analytical. Have strong knowledge of Word, Outlook, Excel, and Sage. Purchasing or stock control experience would be advantageous but not essential. Benefits Option to purchase up to 5 extra days annual leave. Health Cashback Plan. Pension Scheme. Life Assurance. Free Parking. Site Location: Scolmore House, Tamworth, B79 7UL
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