Overnight Front Office Supervisor - The Star GrandApply now Job no: 531709 Work type: Permanent Full Time Location: Sydney Categories: Front Office, Management As an Overnight Front Office Supervisor at The Star Grand and residences, you will have the opportunity to be at the forefront of luxury hospitality, working alongside a dedicated team of professionals in our iconic and prestigious property. You will play a crucial role in overseeing the Front Office Operations on the overnight shift.A few of your responsibilities:Leading, motivating and engaging our Front Office Agents to continuously deliver five-star serviceEnsure the professional and efficient operations of the Front Office teamRespond to guest feedback and implementing changes to prevent reoccurrenceEncourage a positive working relationship between departments and teamWhat we are looking for:Previous duty manager/supervisory experience in hotel/hospitality environment is advantageousKnowledge in Opera Property Management System (PMS) or similarAbility to work independently and take actions on guest requests appropriatelySecond language (e.g., Mandarin or Cantonese) is advantageousFlexible availability to work night shifts from 11pm – 7:30am shiftAbout you:As a seasoned expert in customer service and leadership, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.What can we offer you:Complimentary meal on site every day including hot meals, sandwich bar and moreUniform laundered and ready for you daily on propertyFive weeks of paid Annual Leave for team members who meet the definition of shift workerDiscounted parking + other transport optionsUp to 30% discounts across award winning restaurants and accommodationLifestyle discounts including gym memberships, retail discounts and dry-cleaning servicesDiversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+Endless career growth and opportunities to learn and develop your careerPlease be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our cultureAt The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.Advertised: 31 Oct 2024 AUS Eastern Daylight TimeApplications close: 30 Nov 2024 AUS Eastern Daylight Time
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