Position: Customer Sales Consultant – Global Touring
Reporting to: Trade Sales Team Leader
Location Base: Brisbane, Australia
Contract: Permanent – Full Time
Roster: Overnight shifts (Rotating between the hours of 9pm to 10am)
The Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck Travel and Back-Roads Touring are ever developing our product range, driving growth in our key markets (Australia, New Zealand & North America), innovating our product delivery and ensuring we deliver a first-class customer experience that is unique to each brand.
Topdeck and Back-Roads may serve very different customers, however, our 'one best way' approach is consistent and effective in supporting the specific strategy and activity for each brand. At Global Touring, each team member works across both of our brands with equal commitment.
We're looking for someone to join the team that aligns perfectly with our brand and values... if this sounds like you then keep reading!
Overview
Global Touring Trade Sales Consultants are the front line in delivering expert and unparalleled service to hundreds of thousands of explorers from across the globe. Reporting to the Trade Sales Team Leader you will focus on increasing passenger numbers and creating an exceptional customer experience that exceeds expectations of our trade partners and customers.
Key Responsibilities
Actively sell all Topdeck & Back-Roads Products and are responsible for all aspects of the booking from initial enquiry to trip departure.
Full ownership & accountability for the booking process from start to finish.
Up sell where possible (eg. flights, insurance, additional services as required).
Effectively manage all communication channels as required (phone, email, chat, social).
Actively pursue & follow up enquiries to close the sale and actively increase conversion.
Ensure all enquiries are responded to in a positive and timely manner adhering to our 2 – 12 hour turn around.
Ensure all processes & procedures are read, understood and adhered to.
Continuously strive for a high standard of Customer Service and Customer Experience.
Actively build rapport with key agents to facilitate relationships & repeat bookings.
Attend travel & trade shows/ EXPOS as required. This may require time away from home.
Assist with ADHOC tasks distributed by Team Leaders or the Customer Service Manager.
Responsible and Sustainable Responsibilities
A commitment to improving recycling processes within our offices.
A commitment to stopping the use of all single-use plastic items in our offices.
A commitment to promote the use of reusable items such as Tupperware and water bottles in our offices.
A commitment to protect our company culture of openness to all people regardless of gender, age…
Experience & Role Requirements
Experience & a passion for Sales.
Exceptional Customer Service Skills.
High level of attention to detail.
Exceptional Time management and organisation skills.
Professional written and verbal communication skills.
Some travel required - Domestic with some international.
Thorough knowledge of all Topdeck & Back-Roads products.
Key Behaviours
A passion for all things travel related.
Ability to think outside the box, be proactive and use initiative.
Actively live the Global Touring Brands and support the growth of the business.
Ability to work autonomously with little direction.
Right now, we're all working in head office and from home. We are currently working in a model of 3 days office-based and 2 days home/remote working per week. With the overnight shifts, the training will be facilitated in the office, but once trained, it can be full time remote.
Hungry for more? Simply click apply, and send us your CV, and we'll be in touch shortly.
Global Touring Values
Our values aren't just words on a page. They're the backbone; the steering wheel; the soundtrack to how we embrace each day. Like a well baked brownie, every ingredient combines to achieve the rich consistency fueling the soul of Global Touring.
Stay Curious
We are natural born explorers. Our people question old solutions, apply alternative thinking and embrace being challenged in the search for outcomes. We're excited by the journey on and off the road – expanding our knowledge, adapting to feedback and questioning the status quo.
Choose Transparency
We take the right way, not the easy way. We're straight up even through the toughest conversations; tackling challenges head-on and with integrity.
Don't pass the buck
If we do it, we do it well. We are empowered to make decisions based on data and experience – holding each other accountable along the way.
Together we go further
Across oceans and office desks, it's more than a love for travel that keeps us connected. There are no silos here; we are each other's toughest critics and loudest supporters – especially around the ping pong table.
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