About the roleThe purpose of this role is to provide an efficient booking service for all patients and ensure effective utilization of booking time available for Consultants and Clinicians. This position provides a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude. The role is responsible and accountable for assisting with the management of waiting lists in accordance with Queensland Health Policy.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with Metro North Health's values:Proficiently complete functions associated with bookings for procedures/appointments, managing cancellations, confirmations, rescheduling, and removals from the waiting list/clinics using the relevant information systems, ensuring alignment with Implementation Standards and seeking involvement of Clinicians as necessary.Advanced skills in the use of information technology to facilitate the identification of errors and ensure a high level of data accuracy. Systems include QHEPS, Hospital Based Corporate Information System (HBCIS), Enterprise Scheduling Management (ESM), The Viewer, Smart Referrals Workflow System (SRWS), Q-Flow, and Management Information System (MIS).Demonstrate the ability to remain calm and show empathy, understanding, and patience as the first point of service, ensuring that patient care is the priority. Attend to department phone calls professionally and courteously, and ensure 'Clinical' questions are referred to the appropriate clinical area/Clinician or Supervisor in a timely manner, maintaining confidentiality in alliance with the Code of Conduct.Demonstrate high work ethics, the ability to work autonomously, exercise judgment, and take pride in the quality of work undertaken. Proactively plan, organize, and manage own time effectively while remaining flexible and open to change. Provide assistance to other staff within a team structure to ensure priority tasks are completed, and department/organizational goals are met.Health EquityIt is expected that all Metro North Health staff, including the incumbent of this role, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS). This includes actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural, and economic determinants of health; delivering sustainable, culturally safe and responsive health services; and recognizing the importance of working with Aboriginal and Torres Strait Islander peoples, communities, and organizations to design, deliver, monitor, and review health and support services.Benefits when working for usRewarding career and development opportunities across a wide range of clinical and non-clinical areas.A value-driven organization that provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.Flexible working arrangements and competitive salary rates with annual incremental increases.Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging.Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching, and cutting-edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here.Find out about the role in more detail and how to apply in the attached Role Description.APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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