What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.Incentive OpportunitiesGenerous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also be eligible for discounts at the brands across KnitWell Group.Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.What we Value "WE CARE": We Win as a team and are dedicated to ensuring and applauding each other's success.We Encourage creativity, innovation and smart risk-taking.We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.We Act with integrity, transparency, candor, and respect.We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.We Embrace community by bringing positive change to those we live and work in.Who You Are: Capable of creating a selling culture where all associates align around the needs of our customers.Possesses a customer-centric mentality and understands the importance of creating exceptional customer experiences.Driven to create, build and cultivate relationships.Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.Passionate about selling and seeks organized and thoughtful ways to maximize all traffic that enters the store.Demonstrate excellent verbal communication skills and a high level of integrity.Able to work cooperatively in a diverse work environment.Able to work a flexible schedule including evenings, weekends, and holidays.Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.Have open availability of up to and including 29 hours per week.What You'll Do: Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.Take an active role in assisting the management team to build store business.Service multiple customers at a time, multi-task and/or handle projects simultaneously.Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.Develop and maintain positive working relationships that support a productive work environment.Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience.Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.Achieve sales and service metrics in key measurable areas including Talbots Classic Awards.Support all areas of operational excellence, including manage inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
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