Outcomes Lead – Community Connections Are you ready to make a difference? 2x Part Time 6-month Fixed Term Contract. About Us: For over 50 years, Melba Support Services has been providing services to people with disabilities that focus on supporting individuals to dream big, embrace life, and do what they choose and value. Melba is firmly grounded in upholding human rights and recognizes that part of living a happy, healthy life is being independent and being able to do the things that bring us joy. Melba won the 2023 National Disability Award for Excellence in Service Quality.
About the Role As an Outcomes Lead at Community Connections, you will play a pivotal role in mentoring and guiding a team of Disability Support Workers to deliver high-quality, person-centered outcomes for the people we support. Your responsibilities include:
Understanding, developing, and refining individual programs of support in line with a person's NDIS goals. Developing links to a person's community that offer them greater opportunity for inclusion and the development of valued social roles. Onboarding, supporting, supervising, and developing assigned team members. Managing transport logistics during service delivery. Collaborating on service quality monitoring, planning, analysis, and reporting. Working with the Leadership team to ensure smooth rostering and system updates. Collaborating with peers to maintain accurate person-supported information and documentation. Reviewing and approving Carelink entries in line with payroll and billing requirements. Managing and following up on Incident Reports. Demonstrating practice leadership in daily operations. Delivering hands-on disability support work as required. Supervising student placements as required. About You We're looking for someone driven to make an impact on the lives of the people we support, with a genuine passion for building capability and supporting their team.
You will:
Be a natural influencer, modeling a positive attitude, professional conduct, and unwavering commitment to quality outcomes and service delivery for staff, individuals with disabilities, and the community. Possess a deep understanding of the NDIS, its funding, and systems. Have experience in leading and inspiring small teams. Have prior support worker experience including demonstrated understanding and knowledge of the tasks of a disability support worker. Be committed to service excellence, human rights, and zero tolerance to violence, abuse, neglect, and exploitation. Have experience running a day service (desirable). Requirements Certificate IV in Disability desirable but not mandatory. A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don't already have them). Current unrestricted driver's license. Current CPR and First Aid certification. High-level professional written and verbal communication/presentation skills. High-level organizational and time management skills including a proven ability to prioritize, meet deadlines, and work autonomously. Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary. Why Join Melba? Plan your life around regular working hours each week – Monday to Friday. Flexibility to attend personal appointments when needed. Access to Not For Profit Salary Packaging benefits. Join a supportive and collaborative culture ready to support you and your growth. Comprehensive training and support provided. Click the Apply button and submit your current resume today!
Melba is an equal opportunity employer. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality, or religion.
Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with disabilities are strongly encouraged to apply.
As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children's wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.
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