Have you always looked to work for a brand with a good reputation for quality and service?
Where people have pride in the work and go the extra mile to make their customers' businesses successful?That's us – we're the leading player in our market, and the core of our success is the calibre of people we have and how they are empowered to manage the relationships with our customers with the support of the teams around them.Sometimes it's hard, and we can't always control everything; however, the reward from a thankful customer is truly worth it as they know you are an extension of their business and part of their success.The RoleBased in our Hobart Branch, the purpose of the role is to provide customer service and undertake outbound sales calls to our customers.Key ResponsibilitiesCreate and maintain excellent customer relationships;Outbound sales calls, upselling expertise;Process customer orders and/or enquiries;Support the sales team;Process and print relevant picking slips, invoices, and customer pick-up requirements;Advise relevant staff/departments of any specific customer requirements;Follow up on all issues relating to customers, credits, operations/transport, and replenishment;Ensure that all customer details are updated when necessary;Perform administrative and general office tasks as required;Key Competencies, Skills, and QualificationsGreat computer skills (especially Excel);Excellent communication and organisational skills;Excellent interpersonal skills;Previous call centre experience, preferably in the meat/seafood/food industry;Excellent telephone manner;Willingness to take on new tasks and be multi-skilled in various roles within the office;Capable of working under pressure in an exciting team environment;Show initiative and a positive attitude;Problem-solving/troubleshooting abilities;Intermediate Microsoft Office experience, in particular, Outlook, Word, and Excel;Attention to detail.What PFD is Offering the Successful CandidateWe are offering competitive remuneration, superannuation, bonus scheme, and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance, and banking).
Should you be eligible, the company may also offer nationally recognised Certificate III training.Please submit your application (cover letter and resume) via the apply now link below.As part of our recruitment process, do you agree to undertake employment checks?
These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.PFD Food Services is an Equal Employment Opportunity employer.
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