Outbound Services Coordinators - Industry Super Fund

Outbound Services Coordinators - Industry Super fundThe Fund A public offer super fund, this organisation's strategic goal is to be the leading national industry fund and trusted partner in its growing education and community sectors by delivering scale benefits to members and ensuring their future financial security.
These highly stimulating roles will provide you with the opportunity to make a highly valued contribution to the attainment of this goal.
Responsibilities The Senior Outbound Services Coordinator position will play a pivotal role in establishing the Fund's newly created outbound call/engagement centre.
You will be responsible for developing, implementing and refining the centre's processes and policies.
These will guide a dedicated team in making proactive outbound service and engagement calls to both new and existing Fund members.
Key responsibilities for the Senior member of the team will include:
Leadership of the team, including the provision of guidance and support to team membersProcess and policy developmentOngoing member engagement, and the pursuit of service excellenceOther functions including inter-departmental interaction, liaison and reportingSome leadership experience and a good understanding of the superannuation regulatory and compliance framework is required for the Senior role.
The two Outbound Services Coordinators will be responsible for making outbound calls to new and existing members, contributing to the ongoing improvement of the centre's processes and procedures, and delivering exceptional service experiences.
Experience in a financial services sector contact/service centre role is required.
These are outstanding opportunities to be a part of something new, dynamic and fresh with a super fund that offers a very positive and professional working culture.
Please contact Robert Kyte in full confidence on 0425 737 905 or email your resume to ******
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