Become an outbound customer service representative in a financial institution who is focused on delivering exceptional outcomes that exceed their customers' expectations!Your new roleThis is a very important role in the Collections team where you will be a key internal contact point in order to build relationships with customers while working through collections accounts.
This is a full-time, 6-month contract with the opportunity to transition to a permanent position if you are the right fit for the role.Responsibilities include but are not limited to:Building and maintaining strong relationships with customers by providing high-quality service.Successfully providing quality resolution of disputed accounts.Negotiating with clients throughout all stages of the collections process in alignment with company policies.Managing internal escalations for client and broker queries or complaints.Ensuring that customer requests are actioned efficiently and effectively.Communicating clearly and respectfully with all customers.Your skills and experienceCustomer service experience in various industries - finance, call center, retail, hospitality, aviation, insurance, etc.You will have the natural ability and desire to help others as well as building trusting relationships.Strong computer skills.Strong verbal and written communication skills.You thrive in busy, fast-paced environments.You have an investigative mindset.You're empathetic, compassionate, and professional.Ability to work in a team.Your benefitsAttractive pay rate of $39.20.Beautiful office in central Adelaide CBD.Close to public transport OR paid parking.Comprehensive training provided with ongoing coaching & support to develop your skill set.A vibrant, energetic workforce with lots of fun initiatives.More moments to make a difference to customers.Hours:38 hours per week.Monday to Friday - no weekend work!8:30 am - 5:00 pm with an hour lunch break.Your next stepDoes this sound like something you are interested in?Simply click 'APPLY' and attach a copy of your updated CV to Emily Bridgland.
Please note only shortlisted applicants will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
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