Outbound Customer Service Officer

Details of the offer

Become an outbound customer service representative in a financial institution who is focused on delivering exceptional outcomes that exceed their customers expectations!

Your new role
This is a very important role in the Collections team where you will be a key internal contact point in order to build relationships with customers, whilst working through collections accounts. This is a full time, 6 month contract with the opportunity to transition to a permanent position if you are the right fit for the role.

Responsibilities include but are not limited to:
Building and maintaining strong relationships with customers by providing high quality service
Successfully providing quality resolution of disputed accounts
Negotiating with clients throughout all stages of collections process in align with company policies
Managing internal escalations for client and broker queries or complaints
Ensuring that customer requests are actioned efficiently and effectively
Communicating clearly and with respect to all customers

Your skills and experienceCustomer service experience various industries - finance, call centre, retail, hospitality, aviation, finance, insurance etc
You will have the natural ability and desire to help others as well as building trusting relationships
Strong computer skills
Strong verbal and written communication skills
You thrive in busy, fast paced environments
You have an investigative mindset
You're empathetic, compassionate & professional
Ability to work in a team

Your benefits
Attractive pay rate of $39.20
Beautiful office in central Adelaide CBD
Close to public transport OR paid parking
Comprehensive training provided with ongoing coaching & support to develop your skill set
A vibrant, energetic workforce with lots of fun initiatives
More moments to make a difference to customers

Hours:
38 hours per week
Monday to Friday - no weekend work!
8.30am - 5.00pm with an hour lunch break

Your next step
Does this sound like something you are interested in?
Simply click 'APPLY' and attach a copy of your updated CV to Emily Bridgland. Please note only shortlisted applicants will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills
Customer service, excellent computer skills, Call centre operator, Collections, attention to detail, investigative skills, negotiation
qualifications
Nil

education
Secondary School/High School


Nominal Salary: From $ 39 To $ 40

Source: Randstad

Job Function:

Requirements

Hospitality Service Assistant

About the Home About the Role To deliver effective support to the hospitality function within the care home, including catering, cleaning and laundry. Use yo...


Bupaoptical - South Australia

Published 14 days ago

Guest Service Officer - Casual

About the role This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle handover and return. This will ...


Apollo Motorhome Holidays Pty - South Australia

Published 14 days ago

Telstra Retail: Casual Customer Service And Sales Consultant Gawler

Telstra Retail: Casual Customer Service and Sales Consultant GAWLERApply locations Adelaide time type Full time posted on Posted 2 Days Ago time left to appl...


Telstra Corporation - South Australia

Published 14 days ago

Customer Care Coordinator- Woodville

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potentia...


Wsaudiology - South Australia

Published 14 days ago

Built at: 2024-12-23T10:17:28.401Z