Out Of Hours - Customer Service Advisor January

Out of Hours - Customer Service Advisor JanuarySalary: £12.10 per hour (Living Wage Employer)

Shift Uplift: £400 per month

Location: Capgemini, Inverness, or Nairn

Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only)

Typical shift pattern is a 3-week rotation:

Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - NightWeek 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - DayWeek 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - OffAs a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.
What you'll do: Respond to incoming requests via telephone, email, and web chatLog all requests in the appropriate call logging softwareAssign calls to relevant support teamsAction Back Office requests as and when requiredAdvise customers and support teams of known problems/workaroundsEnsure customers are kept updated with the progress of their requestContribute to overall achievements by maintaining agreed personal targetsA background in Customer Service would be beneficial; however, full training will be provided to ensure you are successful in your role.
What you'll bring: Effective communication skills, both verbally and in writingGenuine passion for delivering exceptional customer serviceA keen willingness to learn and adaptThe ability to work both independently and in a team environmentStrong analytical skillsAbility to work under pressure #J-18808-Ljbffr