Front Office & Guest Services (Hospitality & Tourism)
Full time
About us:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney's Inner West.
Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.
About the Venue: Quality Suites Pioneer Sands is ideally located on the northern side of Wollongong and only 60 minutes' drive south of Sydney Airport. Ideal for corporate guests, large or small groups, family holidays, meetings, and conference or events guests, the apartment accommodation suits all needs. The hotel features 47 apartments, pool, gym, conference facilities and café.
About the Role: As the Front Office Duty Manager, you will be responsible for overseeing the daily operations of the front desk and ensuring that our guests receive the highest level of service. This role is perfect for a motivated team leader who is ready to step up and take on more responsibility in a dynamic and fast-paced environment. The ideal candidate will have previous experience in a hotel front office and a strong commitment to providing outstanding customer service. Immediate start available.
Responsibilities: Lead and manage the front office team, ensuring smooth and efficient operations. Handle guest inquiries, complaints, and emergencies in a professional and timely manner. Ensure that all front desk procedures and policies are adhered to, maintaining high standards of service. Train, mentor, and develop front office staff, fostering a positive and collaborative work environment. Assist with check-ins, check-outs, and reservations, ensuring accuracy and attention to detail. Monitor and manage room availability, ensuring optimal occupancy and revenue management. Collaborate with other departments to ensure seamless guest experiences. About You: Previous experience in a supervisory or team leader role within the hospitality industry, hotel front office experience highly regarded Proficiency in hotel management software (PMS) and Microsoft Office Suite Excellent communication and interpersonal skills Strong problem-solving abilities and a proactive approach Ability to work under pressure and handle challenging situations with professionalism Available to work a rotating roster including weekends and public holidays Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Front Office Duty Manager? Do you have customer service experience? How many years of hotel management experience do you have? Which of the following Microsoft Office products are you experienced with? Are you available to work on a rotating roster? Which of the following property management systems (PMS) do you have experience with? What's your expected annual base salary? #J-18808-Ljbffr