Origin Energy | Cx Designer

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Delivering good energy starts from within It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always looking for better ways to deliver for our customers – and for our people.
About the role: Origin's ambition is to lead the energy transition through cleaner energy and customer solutions, including the development of new products and experiences to help Australians connect to low carbon solutions.
This role will sit within the Future Energy team, who are exploring new propositions to help customers use energy when it's cheapest and greenest, including new ways to charge EVs, control home batteries, and hot water systems.
As a Senior Experience Designer in this team, you will work collaboratively to research, design, test, and develop market-leading new propositions, as well as inform optimizations to existing products in the market.
Work collaboratively with a multi-disciplinary team to understand the vision and help define the path forward for our Future Energy products and a strategy for the user experience. Lead the team through the design process from research to solution exploration, testing, and recommendations. Create artefacts to communicate your findings, including prototypes, user flows, and journey maps. Provide direction to the broader team of BAs, UI design, Content, and Tech to ensure the best possible experiences are achieved as your solutions progress through delivery. Implement repeatable approaches (design patterns, templates, guides) across the digital design practice to minimize cost and complexity. Provide mentorship to junior designers and members of the team who are new to HCD. Guide the team through the HCD journey and embed the value of design in the culture of the team. What will you bring? In this role, we are looking for an excellent understanding of design principles, design-thinking methodologies, and user research. You will demonstrate the ability to take complex challenges and produce solutions that are simple and clear to customers, and you must bring a sense of urgency and a "can do" attitude.
Ability to use programs such as Figma, Miro, Asana, and Confluence (or an ability to learn quickly). Great communication, presentation, and attention to detail skills. Ability to operate effectively in an ambiguous and uncertain environment. A natural collaborator with an ability to facilitate difficult discussions in a psychologically safe and open way. So, why join us? Discounted Origin products benefits for employees, including Electrical, Gas, and Internet offers! Hybrid working environment, opportunity to connect with your team in our CBD office while working from home 2/3 days a week. Competitive salary + annual performance bonus + performance-based reviews. Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract. Free and confidential counselling for employees and family members. A great high-energy team that encourages interesting, rewarding, and engaging work! Origin - Where good change happens At Origin, we're powered by people who believe in creating change.
We are committed to fostering a diverse, gender-equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations, and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn, and would be a great fit, we'd love to hear from you.
Here's a little about us: Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment, and/or drug and alcohol testing. Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present, and future.
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Nominal Salary: To be agreed

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