Order Processing / Customer Service OfficerSouthern opportunity with work/life balanceYour opportunity to showcase your dynamic admin and data skillset, with a company that values its people.Looking for rewarding job satisfaction with a fast-growing National company?Do you consider yourself an admin superstar and accurate data processor?Would your ideal job have the flexibility to provide you work/life balance?Like the idea of a modern office with free onsite parking?About UsHaines Medical is a dynamic and innovative business focusing on specialty products in Infection Control and Manual Handling. Haines works in consultation with healthcare professionals to design and develop products that meet the specific needs of hospitals, healthcare facilities, and their patients.About the role:We are looking for a positive, solutions driven, quick learning and fast thinking superstar that has exceptional attention to detail. Working with a close-knit team in a corporate environment, you will add to our team your high-performance vision, fast-paced mindset, strong work ethic and easy-going sense of humour.Led by a progressive management team, you will be provided with a dynamic work environment that will allow your organisational and time management skills to shine. Your proven administration background means you understand the importance a key role like this represents for a company and its customers, and you strive to lift the bar on what 'exceptional customer service' is.Key duties and responsibilities:Processing a high volume of customer orders in a timely and accurate mannerAccounts management and order invoicing in multiple systemsWorking through a shared inbox to prioritise and action customers' requests.Booking freight and order dispatch for 3PL'sEffectively managing incoming calls, emails and enquiriesProcessing refunds, exchanges and bookings for collectionBuilding relationships and providing assistance to Haines personnelOther duties as requiredYour outstanding skills and attributes include:Passionate, energetic and enthusiasticDriven and self motivatedFlexible, adaptable and the ability to work in a busy environmentExceptional organisation and prioritisation skillsHigh level experience Microsoft Office skills, typing and data entryExperience with MYOB and basic financial informationProfessional presentation, phone and front of house mannerExperience required (including technical)3-5 years of experience in order processing or similar administrative processingExperience working with MS Office (Outlook, Excel and Word)Experience working with MYOB, EdiPath and freight providersExperience in the logistics industry will be advantageousOur ideal candidate will be full time, if you meet the role description and require flexible arrangements, we'd love to hear from you!If this sounds like you, please submit a CV and cover letter.Note: It is a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.
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