Who Are we?
As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit.
Embracing a culture of openness, we welcome all ideas.
Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
You are responsible for organising clients device/s and software for installation, relocation or collection.
You will process Dealer orders for machines, peripherals and spare parts.
You will engage with all business internal and external stakeholders as required and be involved in producing regular revenue forecast for the team.
Key Responsibility: • Work with Sales Account managers and the customer to obtain all of the necessary information and validate its accuracy prior to commencement of product and service implementation • Conduct assessments on the state of the customer account, contracts, billing, arrears and payouts and work with all relevant back-office business units to understand company policies to ensure the customer requirements can be met • Use your strong scheduling skills to schedule all the necessary logistics, technical services and activities required to successfully fulfil all orders in the quote • Follow the approved policy, process, systems and procedures to progress the order and schedule all the necessary steps required • Demonstrate sound planning, commitment to meet agreed timelines, proactive resolution of incidents, management of scheduling changes and communication of problems in a professional manner • Work with internal stakeholders to meet the forecasts and to ensure accurate billing is commenced with the customer • Ensure all records are kept up to date with clear, concise communication and notation • Identify, respond and resolve incidents which arise during the process • Provide training and support to the team as needed.
To be successful in this role: As a successful candidate you must have: Collaboration in a highly engaged and high performing team High level of engagement with key internal stakeholders, e.g.
Sales, Supply Chain, Field Service, Customer Service, Configuration teams, Solution & Implementation teams, finance and billing, to achieve great customer experience outcomes High customer service levels by meeting and exceeding their expectations Maintaining a high standard of business excellence What we give back to you?
At Ricoh, we take pride in giving back for your contribution to our success.
We offer a range of benefits including: Paid Parental Leave Purchased Leave Scheme Participation in our RedE recognition program Free income protection cover Wellness program Novated leasing Employment Type Fixed Term (Fixed Term)