Benefits: Be part of a dynamic and growing company making a real difference in healthcare. Flexible working arrangements – hybrid and remote options once trained. Convenient parking on-site. Opportunity to work in a collaborative and supportive team environment. About the Company: A well-established and innovative medical device company specializing in the design and global distribution of specialized braces. Known for cutting-edge technology and a commitment to improving patient outcomes, this company is rapidly expanding, particularly in international markets. With a focus on continual innovation, changing the way patients experience chronic health conditions.
About the Opportunity: As the Order Fulfillment & Customer Service Coordinator, you will play a pivotal role in managing customer inquiries and processing orders from healthcare providers globally. This is a varied and fast-paced role where you'll liaise with multiple teams, including engineering, production, and external manufacturers, to ensure timely delivery of high-quality medical products. The company is undergoing significant growth and change, making this an ideal role for someone who thrives in a dynamic and evolving environment.
Key Responsibilities: Act as the first point of contact for customer inquiries (local and international). Manage and triage 20-50 inquiries per day using Salesforce, ensuring efficient case allocation. Process orders for healthcare providers through various internal systems with a sharp eye for detail. Liaise with manufacturing partners and engineers to coordinate production and delivery. Troubleshoot and resolve order issues, escalating complex cases as needed. Maintain up-to-date product knowledge and provide exceptional service to customers and stakeholders. Skills and Experience: Previous experience in customer service within the medical devices, healthcare, or related industry. Strong competency in Salesforce or similar CRM systems. Ability to manage high volumes of inquiries and multitask effectively. High attention to detail and problem-solving skills. Technically adept and comfortable navigating various order processing systems. A dynamic mindset with the ability to adapt to ongoing changes and improvements in processes. Company Culture: Join a passionate team known for its entrepreneurial spirit and dedication to improving patient outcomes. The company values flexibility, trusting employees to manage their time effectively. Training is comprehensive and includes a mix of documented processes and hands-on learning. The team culture is supportive, and there's a strong emphasis on collaboration and innovation.
How to Apply: Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion.
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