Senior Outbound Services Coordinator/Leader A newly created position to establish and lead the team. Super sector experience is required, as is some leadership experience (preferably in super).
Report to the Senior Manager, Helpline Operations and Complaints.
Outstanding multi-awarded fund with industry-renowned workplace culture (highly positive and flexible), with exceptional employee benefits. This fund is a career magnet for superannuation professionals who value collaboration and being part of an outstanding team.
Very attractive remuneration package.
The Fund A public offer super fund, this organisation's strategic goal is to be the leading national industry fund and trusted partner in its growing sector by delivering scale benefits to members and ensuring their future financial security. This highly stimulating role will provide you with the opportunity to make a highly valued contribution to the attainment of this goal.
Responsibilities You will play a pivotal role in establishing the Fund's newly created outbound call/engagement centre. You will be responsible for developing, implementing, and refining the centre's processes and policies. These will guide a dedicated team in making proactive outbound service and engagement calls to both new and existing Fund members. Ideally, the senior will bring to the Fund a blend of strategic vision and practical experience in outbound call operations, demonstrating an ability to craft efficient workflows and act as a senior team member.
Key responsibilities: Leadership of the team, including the provision of guidance and support to team members. Process and policy development. Ongoing member engagement, and the pursuit of service excellence. Other functions including inter-departmental interaction, liaison, and reporting. Some leadership experience (preferably in the super field) and a good understanding of the superannuation regulatory and compliance framework is required for the Senior role. This is an outstanding opportunity to be a part of something new, dynamic, and fresh with a super fund that offers a very positive and professional working culture.
#J-18808-Ljbffr