Optimisation Analyst
Leading telecommunications firm
4-6 month contract
$650 per day
CBD, hybrid working
Are you an analytical thinker with a knack for optimizing processes and systems?
Do you have hands-on experience with ServiceNow, Salesforce, or ServiceMax?
Join a leading telecommunications company as an Optimisation Analyst and play a key role in streamlining service operations to drive business performance and improve customer satisfaction.
About the Role: As an Optimisation Analyst, you will be at the forefront of identifying opportunities to enhance operational efficiency, improve service quality, and support digital transformation within our telecommunications network.
You'll analyze data, build reports, and collaborate across teams to implement process improvements, leveraging platforms like ServiceNow, Salesforce, and ServiceMax to ensure seamless workflows and top-notch customer service.
Key Responsibilities: Analyze operational data to identify trends, gaps, and opportunities for optimization.
Leverage ServiceNow, Salesforce, and ServiceMax to streamline processes and improve data integration across customer service operations.
Develop and maintain key performance indicators (KPIs) and dashboards to track improvements and report on outcomes.
Collaborate with cross-functional teams, including IT, operations, and customer support, to align on optimization strategies and goals.
Conduct root-cause analysis on system and process issues, implementing preventive measures to reduce recurrence.
Provide insights and recommendations on technology use, upgrades, and best practices within ServiceNow, Salesforce, and ServiceMax to maximize their impact.
What We're Looking For: Experience: Minimum of 3+ years in an optimization or process improvement role within telecommunications or a related sector.
Technical Skills: Proven experience working with ServiceNow, Salesforce, and ServiceMax for process optimization and data analysis.
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