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Job Details Position Summary: The Warehouse Associate is responsible for performing a variety of warehouse-related duties such as receiving and storage of goods, preparing orders for shipment, picking items by batch and ID/kit numbers and ensuring that orders are filled accurately and efficiently, continually striving for improved customer satisfaction.
Responsibilities: Clinical
Comply with World Courier Standard Operating Procedures (SOP), which contain specific instructions to take the steps concerning the reception and shipment of materials
Compare the material received with the documentation forwarded in order to certify concordance or disagreement
Prepare box contents according to the information described on Packing List with correct temperature control
Physically perform packing process of inbound, outbound and returned shipments using Cencora World Courier packaging products
The Operator must have the training and the capability required to control materials characteristics (described in their labels): ID number, expiration date, Lot number, patient's kit, and temperature and storage conditions as well as any additional information that could be useful
The Operator must be specifically trained in order to perform activities related to shipments such as the picking, packaging preparation, packing and labeling
Perform activities on the Operative System CTM-STAR related to the Inbound, Outbound, Return and Relocation processes
Have deep knowledge and carry out relabeling, returns processing, stock control, balance and relocations processes developed at the Facility
Perform any other duties the employee has been trained for
Commercial
Follow receiving, storage and shipping procedures for processing commercial products in the warehouse. Applies to all environments including but not limited to cold chamber controlled ambient and vault products
Support Commercial initiatives by streamlining processes to gain efficiencies in the warehouse
Complete assigned reporting , cross check and verification checks as per daily , weekly and monthly reporting
Work closely with packaging contacts to ensure enough supplies are maintained for the warehouse
Pick, pack and prepare and verify products for shipping
Process inbound, outbound and return shipments for Commercial
Work with a number of IT systems, including, but not limited to ASW, IRIR, Returns connect
Perform daily cycle counts and stocktake
Perform any other duties the employee has been trained for
Once trained, be part of an on call rotational roster 24/7 with the logistics team to provide in person attendance for emergency response in case of any emergency shipments required by World Courier Clients
Work in all temperature controlled environments including but not limited to
+15 to +25°C
+2 to +8°C
-20 to -30°C
Participate in scheduled weekend tasks for stock control and balance sheet processes
Internal Communication and Information Sharing
Keep Internal Stakeholders informed of the progress of their order and shipment
Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction
Liaise with the Transport Customer Service team in relation to World Courier transport bookings and ensure correct processes are followed
Provide information to all WCA business units to ensure work output is coordinated in an effective manner
Contribute to team and organisational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business
Teamwork and Collaboration
Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently, while maintaining a harmonious team environment
Policy and procedure
Comply with standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives
Ensure WCA compliance with all government legislative and other requirements such as ACS, CASA, AQIS, IATA, ISO
Ensure full compliance with international local regulations such as WCA RACA SP (Registered Air Cargo Security Program) Australian Customs IATA regulations
Ensure full compliance with WCA quality management systems (GxP)
Workplace Health and Safety
Actively promote a culture that values a safe and healthy workplace
Take reasonable care of, and cooperate with actions taken to protect;
The health and safety of both themselves and others
Report all accidents, incidents and hazards to their supervisor as soon as is practicable
Ensure compliance with relevant OH&S legislation and that any issues are identified and actioned in line WCA policy
Reports Directly To: Team Leader - Warehouse Operation
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Skills and Knowledge: Have minimum 2 years logistics & warehousing experience
Experience in Receiving/put away, inventory/ replenishment, Pick/ Pack process from waving order to completion, booking of transport for cold chain orders for re- fridge transport
Understanding of the sensitivity of handling pharmaceutical products and working with and reviewing Standard Operating Procedures (SOP's)
Current forklift license – counter balance and high reach and electric reach trucks
Experience in Warehouse Management Systems (WMS)
Position will require being able to lift loads up to 20kg independently using safe lifting methods described in manual handling training
Excellent interpersonal relationships
Be able to take initiatives and solve problems
Self driven and can work autonomously
Sound computer skills
An understanding of Imports and Exports processes and statutory requirements
Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook
Strong interpersonal and communication skills
Sound level of numeracy and demonstrated attention to detail
Sound written and verbal communication skills
Problems solving skills
Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands
A calm and customer focused approach
What Cencora offers ?Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time Affiliated CompaniesAffiliated Companies: World Courier (Aust) Pty. Ltd Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email ******. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
