Customer Service, Administration & Operations 1 Job no: 510830 Work type: Permanent Full Time Location: NSW - Metro Categories: Customer Service, Administration & Operations Advertised: 27 May 2024 AUS Eastern Standard TimeApplications close: 24 Jun 2024 AUS Eastern Standard TimeAbout UsAt The Good Guys we're driven by our purpose to help families live better for less. Part of Australia's largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.Since 1952 we've been delighting customers and 'doing good', and today we build on that heritage while always focused on fulfilling our goal to be Australia's strongest growing total home solutions electrical retailer.Generous employee discounts available across JB Hi-Fi and The Good GuysOpportunity to grow and develop in a large retail environmentPaid parental leaveWe can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, novated leasing, and we'll also match every dollar you donate in our Doing Good workplace giving program. The RoleReporting to the Operations Manager, the Operations Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth. Key ResponsibilitiesDeliver effective store administration in line with standard procedures, including:cash handling and banking integritytendering transactionssystems access and data integritystore web sales and extended warranty claimstelephone management and enquiriesmarketing and promotional activityContribute to financial performance through effective inventory management and management of controllable expensesManage all sales channel fulfillment in line with proceduresWork collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as requiredContribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentationContinuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunitiesTo ApplyIf you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.The Good Guys recognizes the importance of diversity and appreciates that different perspectives encourage innovation and create value for our customers.#J-18808-Ljbffr
