Operations Support Specialist I

Location: Roanoke, VA or Verona, VA

Operational Support works closely with the branch and loan processing team to provide pre and post-closing support to Association business partners, under direction of Loan Operations Supervisor.

Responsibilities/Duties:
• Responsible for various functions of the loan origination process including
Preparing customer records and onboarding loans to origination system;
• Prioritize tasks to meet regulatory timeframes;
• Scans, indexes, maintains and file documents with efficiency and quality control; and
• Loan data validation.

Required Qualifications:
• High school diploma or equivalent
• 1+ years of professional work experience.
• Skill in processing complex, detailed forms and documents in an accurate and thorough manner.
• Customer Service – provides e xceptional service to both internal & external customers.
• Ability to work independently with general supervision and proven self-starter.
• Thorough knowledge of computer software applications.
• Knowledge of credit and accounting policies and processing procedures (preferred).
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Skilled in applying sound judgment and decision making.
• Approach work with high standards and a positive attitude, eliciting others confidence.
• Minimal travel to our offices or for training to other states.
• May require overtime with limited notice to meet Customer demands.

(FCV is an EEO/AA employer, including veterans and individuals with disabilities.)


If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.

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