One of our cultural mindsets is authentic dialogue and authenticity; Bring your authentic self to work at Engineers Australia! We offer meaningful, purpose-driven work. Our people work to support the engineering profession that shapes the very world we live in. With more than 120,000 members, Engineers Australia is the voice of the profession, and we need you to help us drive mutual value for our members and industry partners.About The RoleThe Operations Support Officer provides support to Operations & Assessment and works closely with the Head of Quality to implement quality systems and drive continual improvement of processes that exceed the needs of Engineers Australia and its key stakeholder groups. The location of this role is flexible.In This Role You WillImplement quality spot checks using best practices from the Quality framework.Set up internal quality control reporting for various assessment pathways and provide recommendations to improve assessment quality.Conduct retrospective audits of assessments against standardized quality criteria and address systemic issues using operational data.Reporting and data analysis on assessment process.Establish ongoing measurement, monitoring, and reporting mechanisms for performance against quality criteria across all assessment pathways.Hands-on experience on Process improvement frameworks like Lean, Six Sigma.Here Is What We Are Looking ForExperience in developing, managing and improving quality management frameworks and systems.Hands-on experience with data visualisation tools like Power BI.Relevant tertiary qualifications, preferably an engineering qualification.Experience in developing and implementing controlled quality control templates for procedures, checklists and forms.Excellent knowledge of quality assurance, quality control and continuous improvement principles.Experience in data analysis, process assessments & business process re-engineering.Ability to work in an ambiguous environment.Experienced and comfortable working with stakeholders, internal and external, at all levels of business.Excellent interpersonal, written, and oral communication skills.Ability to think creatively and bring innovative solutions to marketing challenges.Ability to juggle multiple priorities and short deadlines.Experience in managing multiple priorities and producing high-quality work within timeframes.Ability to design complex documents, databases and spreadsheets. Ability to proofread and edit documents. Organising work schedules and meetings.Why work for Engineers Australia?People are at the heart of what we do and why we do it.Enjoy competitive remuneration and salary packaging that recognises your expertise and contributions.Generous paid leave options including 15 days of Personal Leave and 3 days of Life Leave.Achieve a healthy work-life balance with hybrid working ensuring your personal well-being complements your professional fulfillment.Unlock career growth prospects, as we invest in you and provide avenues for advancement in EA.A diverse, inclusive, and supportive team culture that supports you to lead and achieve.Ready to apply?Click 'Apply Now' to submit your cover letter and resume by COB 15 September 2024. This position is subject to both a National Police Check and Reference Check.Diversity, Inclusion And Your PrivacyEngineers Australia embraces diversity, inclusion and belonging and are committed to building a team that represents the communities that we live in and creating a safe inclusive environment for our people. We are a flexible workplace; please talk to us about your flexible working needs during our recruitment process. Our commitment to inclusivity means that we will work with you to ensure that your experience with us is accessible and welcoming. If you need any reasonable accommodation to fully participate in the job application, interview process, or to perform essential functions of the role, please know that we are here to support you. Please feel free to reach out to our People Team at ******, our dedicated point of contact for all accommodation-related matters. We welcome applications from everyone, including people with disabilities, mature age and young job seekers, members of the LGBTI+ community, Aboriginal and Torres Strait Islander people and other culturally diverse backgrounds. At Engineers Australia, we believe that diversity and inclusion are essential for our success. We look forward to welcoming candidates from all backgrounds and providing necessary support where needed to ensure a level playing field for all applicants. Please visit Engineers Australia's website to view our Privacy Policy in relation to the collection of candidate information: https://www.engineersaustralia.org.au/privacy-policy.Thank you for considering a career with us.
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