To provide high level technical direction, support and advice to maintain defined enterprise service levels in one or more technology domains.
The successful candidate will establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
Role responsibilities: Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the Information Technology Infrastructure Library (ITIL) framework.Ensure end to end service delivery for enterprise systems within Queensland Health.You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience: Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4)Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements. (SFIA Code: SYSP 4; TECH 4, HSIN 5, SCAD 4)Cisco switches, routers troubleshooting and support;Alcatel switches troubleshooting and support;Load Balancing and Clustering, NAT;LAN / WAN Layer2/Layer 3 routing protocols and configuration;Configuration and support of Microwaves, FSO and Telecommunication carrier services;CWDM and DWDM products and principles.Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results)Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4)Specific Working Conditions: Participate in on-call arrangements may be required for this position. Appropriate remuneration under the Award will apply.Mandatory Qualifications – NILBenefits of working with eHealth Queensland: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
Competitive salary + generous superannuation and leave loadingFlexible working arrangementsCareer training and developmentTo apply for this exciting opportunity, submit your resume and a cover letter or short statement (maximum 2 pages) online today. Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
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