Equivalent to APS5 level Operations Officer - Operations and Housing Support Branch
Location: DARWIN CBD, WFH 2 days in office 3 days after training
Salary: $55.25 p/h + Super
Employment Type: Full-time 12 months assignment, possibility of extension
Closing Date: 5pm Wednesday 13th November
Role start: Approximately January 13th 2025
This Government agency is designed to enhance the lives of many Australians across the country.
You must be an Australian Citizen to apply for this role.
Join the Operations and Housing Support Branch, where we play a pivotal role helping frontline service staff engage meaningfully with participants and provide strategic advice on process delivery.
Key Responsibilities:
Secretariat Support: Provide Home and Living secretariat support for all Home and Living decisions.
Stakeholder Engagement: Support Agency teams with Home and Living enquiries, ensuring timely resolution of issues and complaints.
Process Improvement: Lead and contribute to the implementation of process improvement initiatives to enhance operational efficiency.
Data Management & Reporting: Manage, collate, and analyse data to produce reports and dashboards that inform both strategic and operational planning.
Performance Monitoring: Contribute to the achievement of key performance indicators, including planning targets, and assist with monitoring and actioning correspondence.
Team Leadership & Support: Allocate tasks, set priorities, and mentor staff, providing support on technical, operational, and administrative activities.
About You:
Experience & Knowledge: You have a solid understanding of policies, procedures, and relevant legislation, and can apply these to deliver outcomes efficiently.
Communication Skills: You have excellent written and verbal communication skills, with the ability to engage with a variety of stakeholders and provide clear, practical advice.
Problem-Solving: You're adept at resolving moderately complex to complex enquiries and complaints, with a focus on achieving positive outcomes.
Leadership: Experience in leading teams or mentoring staff, with the ability to prioritize tasks and manage workloads in a collaborative environment.
Analytical Thinking: You can manage and analyse data effectively, using your insights to inform decision-making.
What We Offer:
A dynamic and supportive work environment.
Opportunities for professional growth and development.
The chance to be part of a team that makes a real difference in the lives of participants.
Don't wait - apply now with your up-to-date resume.
Please note only shortlisted candidates will be contacted.
#J-18808-Ljbffr