Public Transport Authority of Western Australia – East Perth WA 7 days ago, from Western Australia Government
Do you thrive in a dynamic environment, ensuring that services run smoothly and efficiently? The Transwa division of The Public Transport Authority of Western Australia (PTA) is seeking an Operations Officer to join our team, providing essential operational support to our rail and road en-route services. In this role, you will be instrumental in the safe and efficient monitoring of Transwa's services, addressing and coordinating responses to routine disruptions, and supporting the Operations Branch. Responsibilities include handling on-the-ground issues at the East Perth Terminal, such as making public announcements, updating on time running displays, authorising rail departures, and distributing essential documentation to drivers. This position is key to ensuring seamless service delivery and an outstanding experience for our passengers.
As a Transwa Operations Officer, you will oversee en-route services, respond to routine disruptions, and make remedial arrangements to ensure safe, efficient travel for passengers. You will also report major disruptions to the duty manager and assist in coordinating resolutions, as well as record operational data, conduct cleanliness inspections, adjust rosters, and manage lost property. In addition, you will operate the customer enquiry desk outside of normal office hours, ensuring unaccompanied minors are safe and providing top-tier customer service to passengers.
About You! To excel in this role, you should possess: Substantial knowledge of and experience in a road and/or rail passenger transport environment. Considerable understanding of and experience applying contemporary customer service principles. Sound written, verbal and interpersonal skills, including the ability to develop a rapport with internal and external stakeholders. Well developed organisation skills, including the ability to work under emergency and high-pressure conditions and make accurate decisions. Well-developed skills in analysing and assisting to resolve complex problems and issues. About Us The Public Transport Authority's (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.
At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.
As a fast-growing economy, Western Australia's public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public's needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.
You can expect. Opportunities to grow through personal development and career pathways. Health and Wellbeing programs including access to a free 24/7 onsite Gym. Subsidised Corporate Apparel and Spectacles This is a permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within next 12 months. The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further Information Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.
Please contact Darry Allen, Operations Coordinator on 08 9326 21*** for specific information about the role.
For more information about the PTA, please visit
How to Apply Applicants are requested to provide the following:
A comprehensive CV with two work related referees. A written application (no more than 3 pages) outlining your experience and interest in the role, addressing the Core Competencies, Conceptual, Analytical & Problem Solving and Organisation skills as per the JDF. Applicants are requested to apply online using the 'Apply for Job' button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.
Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC's will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.
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