The Operations Manager is responsible for operational planning, developing and implementing all operational, administrative, human resource related and financial activities of multi Housekeeping departments to meet the clients service standards and LUXXE's service requirements. You will oversee a number of hotels within Sydney and ideally have previous experience in multi site management. You have a strong understanding of overall hotel operations including Front Office, Maintenance and Housekeeping and those with a Rooms Division or Housekeeping background would be ideal candidates.
Managerial Responsibilities
As Operations Manager, you will determine the most efficient ways for each housekeeping department you oversee to operate. You will oversee the housekeeping management, which includes making sure that the company has the equipment and procedures in place to give guests' and clients' the best service possible. You will also work closely with the Housekeeping Manager to ensure that the budget at each property is met and maintained on a daily basis through the use of planning/forecasting, manning effectively, productivity trackers and labour reports.
You have an overarching responsibility for the WH&S of each workplace, ensuring that teams are compliant in applicable legislative requirements and that equipment is safely maintained, regularly serviced and annually tested & tagged where appropriate. You are also responsible for ensuring the SOP's and SWMS are followed by each team member on site and that all training records are current and up to date including monthly Toolbox Talks.
Leadership and Planning
The ability to plan is essential for an Operations Manager. You will need to use both creativity and problem-solving skills in order to create and implement plans to help LUXXE succeed. You may need to create plans for training and/or retraining, and for implementing new processes.
You will also need leadership and communication skills to interact effectively with the company's employees and clients. You must be confident and respectful, while offering employees support when needed. The ability to multitask, self-manage your time and manage stress overseeing multiple sites is key to a successful Operations Manager.
What is expected of me? You will be an ambassador of our H.E.A.R.T values (Honesty, Excellence, Accountability, Respect, Teamwork) and lead the team through our Balanced Scorecard approach surrounding our Four Pillars of the business:
Safety is our PriorityFinancial AchievementDelivering Customer Service ExcellenceLUXXE Legends (People)How To Apply
We are not requesting a copy of your resume at this stage, so please complete the requested work history and education information on the application page (you are welcome to include any certificates or licences under the education section).
If you meet the above criteria and you're interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you! Simply complete the application process by clicking the Apply Now button and we'll be in touch. Apply Now!!! No recruitment agencies please.
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