Job no: 496870 Work type: Full time Location: Perth CBD, Inner & Western Suburbs Categories: Professional RoleAmana Living is seeking an accomplished Operations Manager - Retirement Living to oversee the management and performance of our Retirement Villages portfolio.
This leadership role is integral to driving operational excellence, financial sustainability, and strategic alignment with Amana Living's commitment to quality and resident satisfaction.
The Operations Manager will provide executive leadership to a cross-functional team and ensure that all aspects of service delivery, compliance, and business development are executed at the highest standards.
Key Responsibilities: Management and Leadership Lead and mentor a diverse team of Service Coordinators, Sales Managers, Village Managers, Team Leaders, and administrative staff, ensuring the achievement of all key performance indicators and strategic objectives.Drive continuous improvement.Work effectively as part of the Property and Retirement Living team, positively contributing and collaborating with other Operations Managers and the Chief Property & Retirement Living Officer.Drive an outstanding workplace culture, leveraging teamwork to be client-centred and demonstrating and promoting Amana Living's vision, mission, and values.Service Delivery Establish and uphold high standards of customer service, ensuring that operations are resident-centred and responsive to evolving needs.Lead outstanding customer services that are impactful and optimise the property portfolio.Lead services in a compliant and continuous improvement framework.Business Development Maximise business development opportunities ensuring sales growth and Retirement Living Performance Indicators are met.Maximise home care packages within the Retirement Villages portfolio.Build strong relationships with appropriate internal and external stakeholders to maximise business opportunities.Maximise efficiency ensuring the sustainability of the Retirement Villages businesses through continuous improvement and simplification of processes.
Financial and Compliance Management Drive the financial sustainability of the area of control by effective stewardship, budgeting, monitoring, and reporting.Ensure the delivery of services in compliance with all relevant legislation.Selection Criteria:The ideal candidate will demonstrate:
Extensive experience leading, motivating, and developing high-performing teams, ideally within a complex, regulated environment.Knowledge of the Aged Care Industry, Home Care Standards legislation and guidelines, Retirement Villages Act, and Residential Tenancy Act.Demonstrated ability to positively influence culture to drive performance and achieve set outcomes.Highly developed written and verbal communication skills with the ability to communicate with and influence people in widely varied circumstances and situations.Sound financial acumen with proven experience in holding accountability of substantial budgets and achieving successful outcomes.Essential Requirements: National Police Clearance Certificate (no older than six months) or NDIS Worker Screening Check.Proof of current influenza and COVID-19 vaccinations as per Amana Living policies.Valid Western Australian C-Class Driver's Licence.Successful completion of a health assessment and pre-employment physical, if required.Why Join us? Competitive Remuneration & Benefits.Salary Packaging.School Holidays Childcare Assistance.Discounted Health Insurance.If you are a strategic and values-driven leader with a passion for excellence in service and a commitment to the well-being of our residents, we invite you to apply for this key role.
Join Amana Living and be part of an organisation that truly makes a difference. At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community.
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