Operations Manager - North Region Cairns, Mackay, Townsville We are looking for a dynamic all round Operations Manager with strong leadership skills including about 5 years management experience. There will be travel required between all 3 locations - Cairns, Mackay and Townsville but the successful candidate can be based in any of the 3 locations. The Operations Manager is responsible for ensuring the delivery of excellent practice and the efficient management of delegated programs, specifically non-family based residential care services. This role operates highly autonomously and is expected to be the key decision maker for their area/programs and must ensure strong relationships with all senior stakeholders, presenting as a proactive and positive ambassador for the organisation. Key responsibilities - Proactively lead and motivate staff to continuously improve their performance and development, service delivery, operational efficiencies, and partnerships. - Manage all aspects of service delivery within the area to the Human Services Quality Framework (HSQF) Standards. - Maintain adherence to all requirements and objectives listed in service agreements and contracts. - Work with Finance to set, implement and review budgets, ensuring that all programs' budgets are adhered to, and best value principles of expenditure are maintained. - Work with Shared Services to ensure all programs and employees are adequately resourced to fulfil their roles effectively. - Initiate and develop strong purposeful collaborative partnerships with key stakeholders including (but not limited to); government departments, local elected members, NGOs and the private sector. - Actively innovate, improve practice methodology, internal processes, and systems of undertaking business within the organisation. - Assist in strategic planning and identifying growth opportunities (including grants and tenders) and assist in their implementation. - Ensure the timely and accurate completion of administrative duties such as progress reports, finance documentation and business case submissions in line with legislative, procedural and contractual requirements. - Maintain a strong knowledge of and adhere to organisations' practice frameworks, values, policies and procedures and relevant legislation. - Take part in the on-call duty roster and complete other duties as directed. About YOU You will need to have: - a tertiary qualification - ideally a Bach in Human Services- experience within Child protection - Strong leadership skills including at least 5 years management experience - Reslient approach to problem solving - Be confident in your own strengths and skillset - Solid understanding of out of home care sector - Strong ability to have those tough work related conversations - Experience with change management We look forward to receiving your application.
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