Be part of a team that really care about quality and customer service, are you up for the challenge of taking a business to the next level, working with a highly motivated Director.Why usWest Coast FM Group is a well-respected small outdoor construction Company operating from Wangara.The things that define us are our commitment to customer service, job quality and genuinely caring about the outcome of the project in contrast to just making a sale. We want to be different and make a difference in the lives of our clients.We are very open to new ideas and are continually trailing different ideas and getting data and feedback to support any new direction.Our culture is positive and optimistic always striving forward. We have a clearly defined Vision, Mission and Purpose Statement. We are about building a high-performing team.The company has an excellent reputation, the Operations Manager will enjoy the challenge of maintaining this and expanding the reach of the brand.We are a small business, but the world is our oyster. The growth potential is significant. The runway is long.Responsibilities Of The RoleThe role of the Operations Manager is to support the Director in executing the strategic vision of the business, marshalling, and developing its resources, overseeing the operations of a thriving business that includes the management of staff and budgets. With a strategic mindset and strong operational skills, the role will require excellent relationship management skills with experience in helping businesses meet their organisational objectives, manage risks, optimise productivity and cost efficiencies, and deliver a return on investment within agreed budgets and timeframes.The Operations Manager will also play a significant role in creating a flourishing workplace culture that is committed to helping all departments implement improvements that help the business to always deliver a high level of customer satisfaction.You will essentially manage the business and its operations so the Director can focus on other growth opportunities.You will be expectedtocoordinate and manage daily operations to ensure efficiency, compliance, HR, procurement, projects, logistics and business development . This role is to consider and implement actions and procedures to ensure a safe working environment with minimal impact on the environmentPrimary tasks include:Operational Efficiency:Ensure projects achieve operational efficiency, implement KPIs for all operational staff. Maintain job accountability within WCFM's systems, ensuring jobs are raised, scheduled, and up to date.Safety & Compliance:Conduct toolbox and pre-start meetings to align with WCFM's objectives. Perform site inspections and audits to ensure compliance with WCFM's standards as well as random spot checks and pre-start checks as necessary.Leadership & Coordination:Lead, mentor, and motivate. Working effectively in a team environment, ensuring you maintain consistency, leadership and support to both internal and external stakeholders.Develop solutions to ensure increased productivity in the businessFollow-up on ongoing projects by coordinating and monitoring closely with project personnel to achieve budget baselineTroubleshoot, resolve and/or escalate specific customer problemsOverseeing the activities of engaged contractors to ensure a suitable environment for customers and staff and confirming all services operate effectively and safelyBuild and maintain apositive relationships with our clients and coordinate with internal stakeholders to ensure timely delivery, good customer services and achieve company goalsIdentify opportunities to reduce waste and cost across business operationsThorough knowledge of business systems and management; the ability to understand technical specifications; knowledge of OHS requirements; proficient in MS office.And youPreferred Qualifications:You will ideally havea bachelor's degree majoring in either business administration, business, or commerce, combined with extensive Construction industry experience.Prior experience with government contracts is highly regarded.A trade background is preferred, with experience in managing internal teams and contractors.Strong I.T. skills including proficiency in MS Office, with advanced Excel skills being a plus.Strong safety knowledge and awareness.Excellent interpersonal skills to foster positive relationships with stakeholders.Demonstrated time management skills to meet strict deadlines.Experience reviewing commercial contracts and strong commercial acumen.Innovative thinking and a self-motivated, can-do attitude.To be considered for this role you will be a high performer and have experience in similar roles, have proven success with building teams, and have good negotiation and interpersonal skills. You will be known for your attention to detail, exceptional organizational skills and time management. The ability to clearly articulate ideas and concepts including the Vision and Mission of the company will come naturally to you. Pressure will not phase you and it will bring out the best in allowing you to solve issues.If selected for an interview you will be able to provide References from Managing Directors of previous companies which will back up your applicationLicenses Required:Valid Driver's LicensePolice ClearanceWhite CardCompetitive Remuneration dependent on qualifications and previous experience.Company mobile phoneCompany VehicleYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an operations manager? How many years' experience do you have in the construction industry? How many years of people management experience do you have? Do you hold a Construction Induction Safety certificate (White Card)? Have you worked in a role which requires a sound understanding of OH&S/WHS? Which of the following Microsoft Office products are you experienced with?What can I earn as an Operations Manager
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