The Operations Manager is responsible for overseeing the end-to-end logistics operations within the company, including the management of transportation, warehousing, and distribution. This role ensures that goods are stored, transported, and delivered efficiently, cost-effectively, and in compliance with company standards and regulations. The Operations Manager works closely with cross-functional teams to optimise processes, improve service levels, and drive continuous improvements throughout the supply chain.Key ResponsibilitiesDevelop and implement logistics strategies that align with business goals and ensure efficient and cost-effective movement of goods from suppliers to customers.Manage warehousing operations, including inventory control, storage, and distribution, ensuring the timely and accurate processing of orders. Ensure that the warehouse is operated in compliance with safety and regulatory standards.Ensure optimal inventory levels are maintained, and work closely with procurement and supply chain teams to forecast demand, minimize stock shortages, and reduce excess inventory.Lead and manage a team of logistics coordinators, warehouse staff, and transportation personnel. Provide direction, support, and development opportunities to ensure high levels of performance and engagement.Manage relationships with third-party logistics providers (3PLs), carriers, and suppliers. Negotiate contracts and service agreements to ensure high levels of service, cost control, and timely deliveries.Establish and monitor key performance indicators (KPIs) related to logistics operations, such as on-time delivery, cost per shipment, order accuracy, and inventory accuracy. Prepare reports and present performance data to senior management.Ensure all logistics operations comply with health and safety regulations and promote a safe working environment. Conduct regular safety audits and ensure that all team members are trained in safe work practices.Identify opportunities for process improvement within logistics operations and lead initiatives to improve efficiency, reduce costs, and enhance customer satisfaction. Leverage technology and innovation to streamline logistics processes.Proactively identify and manage risks associated with logistics operations, including supply chain disruptions, transportation delays, and regulatory compliance. Develop contingency plans to mitigate risks.Work closely with the customer service and sales teams to ensure that customer delivery requirements are met or exceeded. Address any logistics-related issues impacting customer satisfaction and resolve them promptly.Skills and ExperienceA degree in logistics, supply chain management, business administration, or relevant experience.Proven experience in logistics, transportation, or supply chain management, ideally in a management or leadership role.Strong knowledge of logistics processes, transportation management, and warehouse operations.Strong leadership and team management skills, with the ability to motivate and develop a diverse team.Proficiency in logistics and warehouse management systems (WMS), enterprise resource planning (ERP) systems, and other relevant software.Excellent communication and negotiation skills, with the ability to build strong relationships with suppliers, customers, and internal stakeholders.Strong analytical skills and the ability to use data to drive decision-making and improve performance.What we offer30 days annual leave (inc. bank holidays)*Personal development leading to career opportunities across UK & EuropeContributory pension schemeLife assuranceSupport through our 24/7 Employee Assistance Programme for you and your family
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