Be part of what makes the experience exceptionalAbout the RoleLocated in the heart of Airlie Beach, SeaLink Whitsundays is a division of Sealink Marine and Tourism - Australia's largest Marine and Tourism company, incorporating Red Cat Adventures and Whitsunday Jet skis.Reporting directly to the General Manager, the Operations Manager plays a pivotal role for the division managing the day-to-day operations for tours, charters and external trading partners. Primarily the Operations Manager is responsible for the profitable and efficient operation of the company's fleet for the Shute Harbour Operations and Hayman Island Ferry Services, and will ensure excellence is maintained in safety, reliability and customer service at all times. This role is critical to the service and maintenance agreement with Hayman Island ensuring alignment and delivery on expectations.This leadership position will be responsible for communication, development and performance of the vessel crew to achieve results.The Operations Manager will work closely with the Management team to ensure that standards in operational excellence are being met whilst exploring new revenue streams and increasing productivity.This role works collaboratively with all departments to ensure the ultimate guest experience and the achievement of both strategic and operational objectives. This is a fast paced, dynamic and innovative division operating tours 364 days of the year. The agility of this role is essential to its success.About YouA passionate experienced Operations Manager (preferably with local knowledge) committed to the quality of our products and creating exceptional guest experiences in Tourism. You are experienced in managing service agreements and have an understanding of government operations and the legislations governing Marine Operations. You have exceptional stakeholder management skills and the ability to build effective relationships. Achievement orientated with a commitment to coaching and developing ultimate team performance. If this sounds like you?Required skills:Leadership: Coaching and developing high performing teamsOrganizational: The ability to manage multiple responsibilities to meet required deadlines efficiently and effectivelyCommunication: Excellent verbal and written communication skills to interact professionally with managers, customers, and stakeholders.Problem-solving skills: Proven capability to anticipate issues, identify solutions, and independently resolve problems.Agility: To adapt to operational changes with innovative solutions to achieve the optimum outcome for both guests and the divisionCustomer Service: A focus on delivering an exceptional guest experience each timeStakeholder Management Skills: Management of key stakeholder relationships, Hayman Island, Amsa, GBRMPATechnology Proficiency: Advanced skills in MS Office (Word, Excel, PowerPoint), ideally Reservation booking systems, Maintenance and Safety systems, and familiar with online communication toolsMin 3 years' experience in an Operations Management role (preferably in the tourism industry)Min 3 years in Marine OperationsCurrent driver's licenseSenior First Aid CertificateHow to ApplyClick APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.We are requesting your resume and a cover letter explaining why you are the best person for this position.About UsSeaLink Whitsundays is part of SeaLink Marine & Tourism which operates nationally recognized brands that connect travelers from around Australia and the world to our most iconic destinations, holidays and experiences. Carrying more than eight million customers annually, SeaLink Marine & Tourism is one of Australia's largest tourism and transport operators delivering brilliant customer experiences.SeaLink Marine & Tourism is part of the Kelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.
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