We are the Australian operation of Stewart Title Limited, a leading provider of title insurance. As one of the largest residential and commercial title insurers in the world, Stewart Title specializes in providing our clients with exceptional service, deep expertise and innovative solutions to help close their real estate transactions with peace of mind.
Job DescriptionJob Summary An Operations Manager with our Operations Department in Sydney is responsible for managing the customer service department, development and annual review of strategic plans for Customer Service, Operations, Product Development and IT.
Job Responsibilities Manage customer service departmentCo-ordinate IT and telephone InfrastructureAssist recruitment and training of Customer Service StaffImplement and maintain procedures to ensure Customer Service Department operates efficientlyDevelop and implement strategies to improve service deliveryDevelopment and annual review of strategic plans for Customer Service, Operations, Product Development and ITCo-ordinate marketing, publications and promotional items with the Manager Business Development & Marketing DirectorReport to General Manager on a monthly basis on all areas of responsibilityCo-ordinate Product Development including STEPS, Website and any other Stewart systemsPrepare, test, and audit the Business Continuity Plan, Pandemic Plan and Disaster RecoveryManagement of operational requirements for office space throughout AustraliaParticipate & minute in Senior Management meetings reporting to Management team on areas of responsibilityCorrelate KPI data for BD, Underwriting and ClaimsDevelop claims activity reports/graphs from claims payment dataReview and manage the Operations and Customer Service manualsOther duties as required or assigned.Qualifications 5+ years' experience in a progressively responsible management experience in business administration or related fieldProven experience in management and leadership role.Interpersonal skills combined with strong oral and written communication skills.Ability to present and inspire at an executive level.Strong interpersonal skills at all levels and types of clients and stakeholders.Ability to build relationships and skillful in collaborating between interdepartmental personnel.Strong analytical and problem-solving skills to plan, implement, and evaluate.Ability to independently plan and prioritize multiple projects with attention to detail and work collaboratively across functional areas.Ability to manage business processes and troubleshoot issues that may arise.Attention to details and organizational skills to prioritize and multi-task.Demonstrated ability and knowledge of various software packages, particularly Microsoft Excel, Word, PowerPoint.
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