Job Category: Customer Service,Operations McGregor Gourlay Agricultural Services is one of the most dynamic privately owned rural services companies in Australia, employing over 160 staff across 17 branches located across North West NSW, the NSW Northern Rivers, the Darling Downs and the South West QLD Border Regions serving the townships and surrounding areas. We offer a highly customer focused approach with our team working closely with our clients, whilst partnering with leading service providers. We offer a wide range of services to our customers and specialising in chemical, fertiliser, seed, agronomy services, rural merchandise, livestock, property, and water equipment, to ensure customers have what they need, when they need it. With a history of over 127 years of service, the McGregor Gourlay Agricultural Services team is at the forefront of agriculture, with an outstanding level of experience across a wide range of cropping environments, to assist our customers pioneer production into new areas across the region and maximise the potential of their cropping and livestock operations. Job Description McGregor Gourlay is seeking an Operations Manager to join our team in Dorrigo. Reporting to the Branch Manager, this is a permanent, full-time position. In this role you will be responsible for overseeing and coordinating the daily operations of our business to ensure smooth and efficient processes. Your main tasks will include: Leading a team to achieve set targets and objectives Working with the team to enhance productivity and customer satisfaction Monitoring and evaluating performance metrics to identify areas for improvement Collaborating with the team and wider network to streamline operations and resolve any issues that may arise Ensuring compliance with health and safety regulations across all operational activities Managing inventory levels to meet customer demand while controlling costs Identifying opportunities for process optimisation and implementing relevant solutions Maintaining clear communication channels with stakeholders at all levels of the organisation Working closely with the Branch Manager in all aspects of business operations Contributing to strategic planning and decision-making processes based on operational insights The successful candidate will demonstrate strong leadership abilities, excellent problem-solving skills, and a commitment to delivering high-quality service. If you are a proactive individual with a passion for agriculture, we encourage you to apply for this rewarding opportunity. Join McGregor Gourlay in Dorrigo as our new Operations Manager, where you can make a meaningful impact on our operations and contribute to our continued success. Apply now! Desired Skills and Experience Qualifications: Forklift and truck licenses are advantageous Skills & Experience: Proven experience in operations management within the agricultural or customer service industry is advantageous Demonstrated ability to lead and motivate a team towards achieving operational targets Strong understanding of customer service principles and practices Excellent communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders Ability to adapt to changing priorities and work effectively under pressure Proficient in using relevant software and systems to manage operations efficiently
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