About the Role The BJSS Regional Operations team is made up of Office Managers and Administration Assistants from each of our BJSS offices, who collectively are responsible for the day to day running of our offices. With over 2000 people split across 20+ offices of varying size across 6 countries, and more locations planned, BJSS is now introducing an Operations Manager role for Melbourne, Australia. You will report to the Head of Australia, with a dotted line of reporting to the Head of Internal Operations, this role will be responsible for: Team Coordination –Acting as a central point for the Regional Operations team, sharing matrix management responsibilities with their local leadership, supporting knowledge sharing across the team and being a first point of escalation Admin Process Coordination – Owning the processes for shared administrative tasks carried out by the Regional Operations team (Client Operations, Sales Operations, People Operations). Ensure they are documented and understood and that new team members are adequately trained. Continually looking for opportunities to improve efficiency and effectiveness and removing blockers where possibleEvents –Lead the coordination of cross company, multi-site events on behalf of the Regional Operations team. Act as a central point between the Senior Leadership Team and local leadership teams to understand requirements and budgets and ensure events run safely and smoothlyGreat Place to Work –Supporting BJSS' Great Place to Work vision by supporting the Regional Delivery Lead, Capability Leads, Head of Australia, Squad Leads and Sales in making the office engaging, fun and a productive workspaceGrowth – Supporting BJSS' ambitious growth plans by ensuring the stages involved in opening a new office, refurbishing an office and moving offices are well understood and documented. Simplifying the repeatable tasks and supporting decision making on the more complex onesSecurity – Ensuring all offices continue to meet the required physical security standards of our IS027001 accreditation, supporting audits and ensuring new offices are ready to be included in the scopeSustainability – Driving BJSS' sustainability objectives across all BJSS offices, identify best practice from both within and outside of BJSS and implementing that across all officesHealth and Safety – Ensuring our offices are adhering to all relevant legislation and best practice, maintaining our Health and Safety policy centrally and advising local Office Managers on the relevant processes and documentationBusiness Continuity - Maintaining the companywide business continuity plan, coordinating annual tests and tracking completion of resulting actions. Taking an active recovery role during a business continuity incidentInsurance – Assisting with the annual insurance renewal and ensuring all offices maintain the required standards of our insurance policiesSupplier Management – Identifying opportunities for economies of scale in our office supplier landscape About You Experienced in multi-location facilities/office management with specific experience in Office moves, Office refurbishments and organising large eventsCreating and implementing policies and proceduresCalm and professionalEnergetic with a positive attitudeAble to build relationships quickly and get buy in and respect from senior management and team membersContinually looking for ways to make things better, cares about doing things well Proactive and able to think long term but equally able to deal reactively with the unexpectedExperience of managing to budgets and business case creationHappy to get stuck in, helping out with all Regional Operations tasks when required Some of the Perks An industry-leading referral scheme, with no limits on the number of referrals$400 new hire tech budget – kit out your home office to make sure you're comfortable with hybrid workingTraining opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O'ReillyYou will become part of a squad with people from different areas within the business who will help you grow at BJSSGiving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into techWe have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethers Working RestrictionsAll qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other legally protected basis, in accordance with applicable law.BJSS will only employ those who are legally authorised to work in Australia for this opening. We are unable to offer visa sponsorship.
