Job Description
What you will do: Reporting to the Regional Director of Operations, you will work closely with each Park Manager within your regional portfolio to ensure effective delivery of day-to-day operations including quality assurance and continuous improvement.
The support you provide to your Park Managers will enable a culture and standard of exceptional customer service, presentation, and cleanliness of facilities to maximize positive customer feedback and ensure compliance with contractual requirements, NRMA Parks and Resorts Policies, Procedures, Standards, and Operational Plans.
You will also be responsible for managing key client portfolios and financial management, including cost reduction strategies at an operational level.
The role will involve travel to the Parks & Resorts in your portfolio (predominantly Victoria). When not traveling, we offer hybrid work arrangements with the flexibility to work from a nearby Park, NRMA office, or home as agreed and required for the role.
What you will bring: Proven leadership/management/operations experienceQuality assurance and continuous improvement experience in business operations and service deliveryFinancial management experience including managing budgets to maximize returnsExperience in working in a multi-discipline management modelExcellent interpersonal skills with the ability to negotiate and communicate effectively both verbally and in writingSound organization skills with the ability to plan and deliver outcomes within agreed timeframesHigh-level problem-solving and analytical skills with the ability to prepare complex technical advice and recommendationsAbility to train and motivate managers to achieve their contractual obligations in relation to WHSE and complianceAbility to communicate effectively with managers knowing they have varied skills and backgroundsKnowledge & interpretation of caravan park legislation relating to WHSE and complianceExperience in the holiday park/resort/accommodation or hospitality industryWhat's in it for you? At Parks & Resorts, we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at, we have something to suit!
Progressive flexibility, leave, and well-being benefits to balance all of life's prioritiesTravel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more"ME" day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar yearMarket-leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlementsDiscounts on all NRMA insurance products including car, home & travelGrow or progress your career and move around the country or across the NRMA Group's business with usKnow you belong: At NRMA Parks & Resorts, we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued, and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.
While we continue to commit to an inclusive, equitable, and diverse workplace, we are proud of our key achievements to date:
We made the 2022 AFR Boss Best Places to Work ListRecognized by Reconciliation Australia for our 'Stretch' Reconciliation Action PlanRecognized by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025Certified as a Family Inclusive WorkplaceAwarded 2024 Australian Workplace Equality Index (AWEI) Gold Employer, 2023 Bronze Employer & 2022 AWEI Most Improved EmployerAre you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now, we cannot wait to hear from you!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
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